Sales and Stock Assistant

Manchester, England, United Kingdom

11/3/2024

Application Deadline: 14 November 2024

Department: Retail

Location: Manchester - Trafford Centre

Compensation: £12.00 / hour

Description

Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role
In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.



Key Information- Note this role will involve heavy lifting, stocking items and operating a till.

Hours available: 12 hours per week

Application Deadline: 14/11/2024

Interview Date: 17th November 2024 at 6:30pm

Training: Ongoing from 18th November 2024

Start Date:Week beginning 18th November 2024

Key Responsibilities

Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker

You will be a Lush Ambassador, championing our ethics and values during consultations

Operating our till systems - you will be cash-handling trained

Being adaptable and solutions-focused, as no two days in retail are the same!

• Maintaining shop floor stock levels during our busiest time of the year.


• Maintaining visual merchandising and cleanliness standards.


• Processing deliveries.


• Adherence to our freshness policy and stock rotation.


• Waste management.


• Stocktakes.


• Maintaining high levels of organisation in the stockroom and back of house areas.


• Members of the stock team will also receive introductory product and customer experience training.

• *Please Note - This role involves manual lifting and a large amount of physical activity. Please consider this when applying*
  
  

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.



Benefits

• Holiday allowance


• 50% discount on Lush products and spa treatments


• Profit-based bonus


• Complimentary spa treatment*


• Pension scheme


• Paid day off for your birthday


• Cycle to work scheme


• Discounted rail and bus season tickets


• Employee assistance programme


• 6 months' full pay for parental leave (primary caregiver)*


• Financial childcare support on return to work*


• Flexible working

*qualifying period & hours required