Sales Executive, Mandarin Speaker

About the Role

The Sales Executive is responsible for supporting leasing, occupancy and revenue objectives for our Multifamily portfolio. You’ll be a part of the central leasing team responsible for key activities during the leasing journey of our potential residents. These activities include lead generation, qualification and conversion, scheduling and conducting viewings, closing sales, application management and completing the required administration.

Key Responsibilities

• Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert our lead database.
• Answer all calls, email and live chat enquiries in a professional, engaging and timely manner to hit the key central sales team KPIs.
• Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems in an accurate and timely manner.
• Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets.
• Conducts viewings and relevant follow-ups with prospects.
• Convert leads and tours into residents through needs-based selling and negotiation.
• Follows up on potential applicants required documentation, contract returns and payment processing.
• Updates property portals (Rightmove, Zoopla, etc) to ensure all relevant apartments and properties are listed on the market and generate leads.
• Plans and organises daily activities to maximise productivity.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Supports all communities including cross-selling based upon potential resident requirements.
• Undertakes activities to promote the property and monitors competitor activity.
• Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

About You

You will ideally be a Mandarin speaker with good verbal and written communication in English. You will have Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment. You will have The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.