Sales Support Lead

Basingstoke, England, United Kingdom

12/14/2024

JOB SUMMARY:

This is an office-based position, working in the Central Operations team, reporting to the Central Operations Manager. The primary objective of the role is to ensure that an effective, professional and proactive Sales Support function is delivered to the Axians Basingstoke business, covering all three key business segments (Service Provider, Research & Education and Enterprise), and always ensuring an approach of “Think Customer” is adopted at all times.

KEY RESPONSIBILITIES:

• Team management for a team of max 4.
• Performance management of the team in accordance with agreed business SLA’s.
• Supporting the relevant Sales account teams as required.
• Ownership of the sales process (Quote to Order), ensuring adherence to the agreed process whilst looking at ways to optimise, streamline and introduce effective improvements to the business.
• Ownership of the CRM system, always looking at ways to improve the overall effectiveness and user experience of the system.
• Ownership for opportunities created on CRM.
  
  

The above responsibilities are indicative of the work required and should not be seen as an exhaustive list.

Additional Responsibilities

• Always promote the Axians brand.
• Ensure regular weekly, monthly reporting is provided to the business on key metrics (ie..volumes of quotes and performance against KPI’s).
• Ensuring your own and your Teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001).
• Ensure ongoing development plans exist and are documented for your team members and undertaking regular staff “check-in” reviews.
• Attend regular training courses as and when required.
• Demonstrate the company values at all times in behavior and attitude both internally and externally, these are:
• Trusted
• Dynamic
• Supportive
  

Required Skills And Qualifications

• Over 5 years team management experience in a sales support function.
• The ability to manage a team ensuring delivery of a proactive and professional service and in parallel ensuring team development in line with business objectives.
• Excellent people and communication skills. Ability to interact with all levels of management.
• The ability to identify opportunities for improvement and drive these to conclusion.
• A customer focused individual who is passionate about “Service Excellence”.
• Highly organised individual with a strong “can do” attitude.
• Attention to detail; an individual who can take ownership, communicate across all levels of the business as well as key customer contacts.
• The ability to motivate a team to “raise the bar”, team player, committed and collaborative.
• Experience of working with Microsoft CRM (or similar toolset).
  
  

Salary & Benefits

• Salary is based on experience and location.
• Benefits include:
• Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.
  

WORK ENIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

About Us

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.