Sales Support - Technical

Elstree, England, United Kingdom

11/28/2024

We provide on-site wireless communication solutions including paging systems, two-way radios, critical alarms, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, and many other industries and sites around the world.

We are looking for a Sales Support or Sales Administrator to join us in a Maternity Cover capacity. There is strong potential to continue elsewhere in the company after the role-holder returns.

About the Sales Support Role:

• You’ll work closely with the Senior Account Managers and the Sales Support team to learn the products, systems and solutions CST offers. A structured training program includes time spent with each relevant department to really get to grips with our products
• Manage sales administration and processes related to the role - research, documentation, raising quotations and Sales Orders, CRM and diary management
• Make calls to stakeholders, both internal and external, confirming installation dates, parts availability, or otherwise as required
• Liaise with Sales, Warehouse, Logistics and Shipping departments where required
• Update client information and any call/appointment/documentation details to our CRM system; check existing information to ensure correct and current
  
  

About you:

• You’ll need a minimum of 3 years’ experience of sales support (ideally in a technical, manufacturing, or engineering environment)
• Experience in a process-driven environment (ISO preferred) with good understanding of workflow methodology
• Proficient with MS Office 365, MS Teams, CRM/SOP data entry (Sage a big plus)
• Excellent attention to detail - product codes and strong numeracy essential
• Customer-focused professional telephone manner
• Strong written and verbal communication skills are required as you will work with other teams internally as well as our customers
• A demonstrable interest in and ability to develop your technical knowledge of our products
• Live within a reasonable commute to our office in Elstree