Senior Account Executive

Bishop's Stortford, England, United Kingdom

12/24/2024

Summary

Founded in 1991, we have since grown into a successful group specialising in the FMCG, Retail, Film & Entertainment and Out of Home sectors. We have an amazing opportunity for an talented Account Executive to join our team. In return, The Delta Group offers tailored training programs, career progression opportunities and fantastic benefits.

About The Delta Group

The Delta Group is a major visual communications group, specialising in the design, print and fulfilment of promotional marketing materials. Our aim is to innovate, progress and evolve our clients’ marketing campaigns to give stand-out in a crowded market. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

Role Overview

To support the client facing account teams in providing a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. Your primary focus will be to turn client requirements into right first time briefs into our production teams. You will support the client teams in managing projects from start to finish ensuring they are flawlessly moved through the business to provide client satisfaction. Be pro-active in your approach, helping the account and production teams, meeting all business objectives.

Client Accountability

• Take client requirements and produce accurate briefs into the production team in a timely manner.
• Keeps an up-to-date Work in Progress document for all jobs going through the business keeping both relevant internal and external stake holders up to date on progress.
• Support in project managing jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business needs.
• Support your Client Service team in their roles and be open regarding capacity and where you could support
• Continually looking at process improvements that will benefit the client and the business.
• Support the client teams with producing weekly and monthly reports.
• Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.
• Attend client briefing meetings when required.
• Work closely with production, acting as the conduit between teams to ensure seamless delivery.
• Take part in pre-production meetings for all key projects
• Ensure that all jobs for the team are invoiced in a timely manner
• Ensure that all your client and business information is kept up to date and accurate at all times.
• Work with the client team to create or amend any required reporting or documents for the client and business.
  
  

Knowledge, Skills And Experience

• Understanding of the print / point of sale industry
• Experience within a client facing role
• Previous agency experience
• Ability to build and develop excellent relationships with internal and external stakeholders
• Good spoken and written communication skills
• Good people skills and experience of working with a range of colleagues and clients
• Good organisational and time management skills
• Confident with a professional manner
• Cooperative and flexible in approach Responsive to change and adaptable to different work situations
• Ability to work under pressure and to tight deadlines
• Displays a positive ‘can do’ attitude
  
  

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.