Senior Account Handler

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden

The Role

Supports the Global & Corporate Risks team within Multinational Client Practise to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.

The position offers an exciting opportunity to work in a dynamic environment, collaborating with colleagues and an international broking network to provide excellent service to clients.

What you'll do

• Works with initiative to organise own work activities and ensure that personal and Team objectives are achieved

• Meets agreed targets

• Participates in team meetings as required

• Manages assigned projects and contributes to other projects as required

• Prepares renewal and new business data capture documents and market presentations and ensures that information presented is sufficiently comprehensive/accurate to support the quoting process

• Collates and communicates client requirements to ensure appropriate marketing of the risk

• Reviews policy documentation to ensure that cover meets client requirements and prepares registers/summaries of cover, evidence of cover letters etc

• Liaises with clients to ensure queries are resolved

• Responds to market and third party queries as appropriate

• Is aware of, and satisfies, territory, tax and legislation requirements

• Produces high quality and compliant documentation ensuring appropriate authorisations are secured

• Plans the most appropriate solution for the client's demands and needs

• Takes responsibility for data entry, credit control and chasing subjectivities where required

• Liaises with support technicians and Accounts teams as required

• Ensures up to date records are maintained at all times on the Company systems

• Negotiates with underwriters to place insurance that balances quality, coverage and price, sometimes alongside specialist broking teams

• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail

• Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis

• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements

• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant

• Deals with client enquiries, renewals and mid-term adjustments

• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard

Who we're looking for

• Understands general and legal principles of insurance

• Understands the relevant regulatory and legal frameworks

• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness

• Relevant product(s) knowledge is required

• Relevant experience in an account handling or technical role, specifically in relation to global insurance programmes

• Good understanding of Team objectives and how own role contributes to these.

• Specific systems knowledge relevant to role.

• Customer focused approach

• Operates in an honest, professional and ethical manner, adhering to the Group Employee Code of Conduct

• GCSE Maths and English (or equivalent)

• A levels (desirable)

• Working towards or has attained DipCII (ACII desirable)

What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most:
personal development, volunteering, and fundraising for charity, or creating new insurance products
that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at
home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion
At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other, in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates,
clients, and business partners with equality, fairness, and respect - regardless of age, disability, race,
religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions
align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we
can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your
application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set
up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your
Recruitment Partner if you want to know more.

Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking
care of our people and the world we live in, to doing good business, and to making a positive impact
wherever we can. Our governance processes, company policies, and review systems are all geared
towards our goal of making a positive impact in the world. You can read more about our sustainability
work here.