Senior Client Services (Fluent Arabic)

Senior Client Services (Fluent Arabic)

London

£40k + Bonus + Bens

Great new role opened to join a small team at a leading Private Bank, Previous experience of working in Real Estate administration and speaking to different contact to the Mortgage or Loan process (Solicitors, Surveyors, Estate Agents etc)

Please only apply if you are Fluent Arabic.

This role will not Sponsor

Key Responsibilities:

To lead our customers through successful purchases into completion, through our solicitors, surveyors and estate agents. To include also assisting with Transfers, Lease Extensions and co-ordination for Wills.

To assist our clients in gaining proper guidance and assistance on all avenues of the property market and its most suitable investments.

To build-up a strong relationship with selective Estate Agents to identify suitable properties for our clients, in line with their requirements.

To have an in-depth knowledge of the property market and its latest developments and fluctuations.

To assist when necessary, with real estate bill payments.

To liaise with Manager Trusts & Estates for any enquiry related to Trusts and Offshore companies.

To make sure that all the work conducted is fully compliant with the Bank’s procedures and policy.

Ensure that customer requests for information, assistance and action are promptly met.

To always preserve customer confidentiality, paying particular attention to the security of documentation and communications. Also, adherence to instructions for safe guarding information and not disclosing any information about customers to a third party without the customer’s written approval, or otherwise in compliance with legal/statutory requirements.

To ensure that customers’ complaints and problems are solved promptly and satisfactorily and to submit to Senior Management reports regarding any problems as well as keeping him well informed of all developments and the relationship between the client and the Bank.

To ensure the Bank’s position is protected in terms of Compliance and legal issues.

Qualifications Required:

College/University Degree educated

Experience

3-5 years in the Property Market.

Knowledge of Microsoft Office Word and Excel

Competencies:

Ability to maintain efficiency under pressure.

High level of conscientiousness, to ensure accuracy in executing tasks.

Essential Skills:

Fluency in Arabic.

High level of communication and negotiation skills.

Pleasant telephone manner

Excellent customer relationship & problem-solving skills

Key Success Factors

Good relationships and quality of service with customers and external providers of Real Estate services.

Sound knowledge of UK Property market

Sound knowledge of property conveyancing

Initiative, drive, ambition and conscientiousness