Senior Hardware Support Engineer

Greater Reading Area

12/6/2024

Location: Reading, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Technical expert on the HW solutions

• Define and implement the testing and acceptance process of the Hardware solution during the project delivery phase
• Contribute to the hardware solution qualification within the BL offers : Border & Travel (eGates & kiosks), Civil Identity (enrolment & authentication components) & issuance machines.
• Industrialization role for selected specific hardware, from the specification redaction to the final qualification.
• Manage corrective and improvement action plans with hardware supplier during projects delivery and in case of crisis situation
• Set-up Technical support schemes with hardware suppliers
  
  
  

Contribution to Pre-Sales :

• Validate the Hardware technical offer with the Bid team in relationship with projects (except IT) and Solution Managers. : mandatory for critical & B2 projects, on demand for the other ones
  
  
  

Support the P&S project teams as Hardware Work Package Manager:

• On some specific projects, he is responsible for the planning and deliverables of the HW solution Work Package, under the direction of the Project Manager. Conducts all work package activities (including those relating to risks and opportunities) and is responsible for the scope and commitments of his/her Work Package and its delivery according to the planned project deliverables in date, cost and quality.
• Performs this role from authorization to start until closure of the work package for all aspects of the work package including organization, scheduling, effort, budget (costs), etc.
• issuing the HW specification and design documentation and configuration management
• managing the FAT (Factory acceptance) and SAT (Site acceptance)
• Manage / supervise prototype and first batch delivery and installation
• Can act as Site Manager : Site Surveys and installation supervision
• HW supplier follow-up : Audit, Production, Quality, Leadtime
• Manage logistic flows for HW components
• Manage the training for installation with the support of the HW supplier
• Interact with HW R&D, Product line manager, HW SME, HW supplier
• Education:
• Engineer or Master’s Degree in Mechanic, or Electro mechanic
• Competences:
  
  
  

Technical skills:

• Mechanical or Electro mechanic
• Software Integration
• Project management
• Crisis management
• Communication skills
• English
• French
• Project tools
• GP products knowledge
  
  
  

Behavioural skills:

• Leadership
• Autonomy
• Decision making
• Ability to work under pressure
• Team spirit
• Anticipation
• Customer oriented
  
  
  

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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