Senior Inclusive UX Writer

Gloucester, England, United Kingdom

1/9/2025

Job Title: Senior Inclusive UX Writer

Function: UX App Design Team

Location: London, Bristol, Gloucester, Edinburgh - remote with 1-3 days a month in the London office

Salary: £Comptetitive plus excellent benefits

Closing Date: 23 January 2025

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.

Within the UX App design team – We are a multidisciplinary team that bring ideas rapidly to user validation. A design development team that brings your word design into implementation, full of energy and passion that really care for our customers.

How You’ll Make a Difference

The senior inclusive copywriter is responsible for working on end to end customer journeys in collaboration with product designers and other TSB stakeholders, to ensure our words are inclusive and reading age of 11.

You will also set-up and run workshops and meetings with stakeholders, document approved copy and integrate in our Agile development processes. You will also conduct content testing and other user studies.

The key stakeholders for the senior inclusive copywriter are legal, product owners, marketing, your UX peers and the business overall. You will make a difference in your role by envisioning how people experience our products and bring that vision to life in a way that feels inspired, refined and even magical. In this role, you’ll take on complex tasks and transform them into intuitive, accessible and easy-to-use designs for millions of people around the UK— from the first-time user to the sophisticated expert. Achieving this goal requires collaboration with teams of Designers, Researchers, and Product Managers throughout the design process — from transaction banking jargon into human language, reading age of 9 and testing them with users. At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them.

What you'll bring

• Inclusive writing skills
• Experience working in highly regulated industries
• Strong stakeholder management skills
• Continuous learner
• System thinker
• 5 years minimum, experience of writing
  
  

What We Offer In Return

• Hybrid and flexible working arrangements to support a healthy work/life balance
• An attractive reward and benefits package through myTSB, giving you more of what matters to you
• A diverse, energising, and collaborative working environment
• A career that’s enriching and full of opportunities
  
  

So if this sounds up your street, come join our team, we make things happen!

We are TSB. Life Made More.

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.