Senior IT Support Engineer (M365/Intune)

London, England, United Kingdom

11/18/2024

About Us

The Titan Wealth Group is a wealth and asset management business bringing high quality execution and administration to the sector through leverage of the Group’s resources and technology. We meet universal wealth and asset management needs by supporting our own as well as client IFAs and DFMs with innovative, quality and integrated solutions that drive efficiency into every part of the wealth management cycle.

We are an active acquirer of DFMs and IFA’s in the UK, following an aggressive growth trajectory, having trebled in size from the initial acquisition of “GPP” under two years ago. Our strategy sees strong organic growth within the near term coupled with significantly larger acquisitions. We currently manage ten entities attracting taxation, mostly UK-orientated with exposure to Jersey and South Africa.

The role

We are seeking a highly skilled and experienced senior Azure Cloud Specialist to join our team. The ideal candidate will have a very strong background in Azure Cloud, M365 tenant-to-tenant migrations, cybersecurity, and project management. You will play a crucial role in designing, implementing, and managing our cloud infrastructure, ensuring optimal performance, security, and scalability. You will also be responsible for leading and executing tenant-to-tenant migration projects, working closely with cross-functional teams to deliver successful outcomes.

The successful candidate will possess a deep understanding of Azure Cloud services, M365 applications, cybersecurity principles, project management methodologies and be an excellent communicator.

Job Responsibilities

• Offering IT services & support over telephone, email, remote, but mostly face-to-face
• As needed to assist the migration team to onboard new companies into the group M365 tenant (through acquisitions). This includes rebranding, like changing UPNs and central signatures
• Using ManageEngine SD+ for logging, monitoring and managing tickets
• Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third line where appropriate
• Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability and resilience
• Build and maintain corporate PCs/laptops, keeping adequate spares-levels (inventory)
• Administration of starters and leavers, getting quotes and placing orders (procurement)
• Guide and support users in following group IT standards, policies & procedures
• Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
• Contribute to and maintain documentation for processes and procedures
  
  
  

Requirements

• 5+ years’ experience with desktop support using M365/Intune
• Excellent English communication skills, comfortable in high engagement environment
• Patient with users and ability to build good rapport
• Great customer service skills
• A+ PC technician / N+, MD100, MD101 certifications are advantageous
• Decent understanding of networking, routers, firewalls. Eg. able to replace router/AP
• Proactive and ability to work with minimal direction
• Self-motivated, well organised, skilled in prioritisation and working to SLAs
• Excellent methodology in fault-finding
• Strong working knowledge of MS Windows 10/11 Enterprise, M365 Administration, Endpoint manager/Intune, Teams Telephony and Sharepoint
• Good working knowledge of Active Directory and Identity Management in Azure
• Understanding of cyber security frameworks like NIST/CIS advantageous
• Good understanding of Windows Server / roles and features would be beneficial
• Solid working knowledge of mobile device platforms; iOS, Android and MS Surface tablets
  
  
  

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Professionalism - how we treat our clients and colleagues.

Trust - embrace innovation and adapt to change.

Innovation - dare to create and don't fear failure.

Terms

Competitive salary

Hybrid working

25 days annual leave + public holidays

A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.

6% employer pension contribution

Further education and training support

Discretionary performance related bonus

Confidential Employee Assistance Programme

2 days per year for voluntary work

“Salary Extras” employee discounts

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.