Senior Manager-Digital Product Management

London, England, United Kingdom

12/18/2024

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Customer acquisition is core to American Express’ growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products & Platforms team enables, develops, & maintains our cardmember acquisition, onboarding, and early tenure marketing activity & experiences. We support all lines of business and markets in which American Express acquires customers.

Enterprise Performance Marketing Solutions & International Experience team is a core part of this organization, having responsibility for growing new accounts acquired, billed business acquired, and accounts receivable by accelerating performance marketing solutions and acquisition experiences for our global prospect and customers. The EPMSD team is a group of highly talented Marketeers Product Owners and based in USA, UK, India, Singapore and Japan. We are a critical enabler of performance marketing including data, talent tech and product solutions for the organization, we also play a critical role in ensuring our acquisition experiences are well designed and deliver for the consumer.

How will you make an impact in this role?

We’re in need of a high-energy, passionate and adaptable individual to support our leadership. As a strategist, consultant and do-er, you will ensure our team's activities stay unified and focused on our top priorities. You will handle day-to-day management of communication, lead strategic planning activities, and support in team management. You will report directly to the Vice President, Enterprise Performance Marketing Solutions & Design and will work across the leadership team to help facilitate effective decision-making and set the broader team up for success.

This is a fantastic opportunity for a highly motivated individual to join a dynamic team and immerse themselves in digital product.

Minimum Qualifications

• Partner across the team to define, document and communicate strategic priorities and help shape, track, and refresh the team vision, strategy, and operating principles
• Document annual and quarterly goals for the team, assist with tracking performance against goals and communication with the team on performance on a regular basis
• Lead select cross-team projects to ensure communication and delivery stay aligned
• Craft presentations for key business updates with senior leaders and internal stakeholders to showcase key initiatives and updates on strategic priorities
• Develop presentations, content and agendas for key meetings (e.g. Town Halls, workshops, employee engagement events)
• Support the VP and leadership team with management and administration of processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)
• Own and manage team budgets, ensuring accuracy of reporting & correct utilization of funds
• Coordinate team training and engagement activities and customize training or engagement plans to address specific skill-set or morale gaps
• Lead team's Blue Box-wide communication planning and partner engagement
• Ensure effective flow of information and communications with the team
• Understand the pulse of the team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities and manage initiatives to optimize (including team events, rewards and recognition and more)
• This is an excellent opportunity for a highly motivated individual who is curious about driving acquisition, performance marketing, product management and/or design to join a dynamic team
  
  

Preferred Qualifications

• Impeccable organizational and managerial skills; detail oriented with ability to think “end-to-end”
• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
• Experience crafting and executing against business strategies
• Comfort leading across band levels and skill sets; experience operating with large cross-functional teams
• Excellent communication and listening skills; ability to build relationships, influence decisions and make things happen without direct authority
• Self-starter who thrives in ambiguous situations
• A real passion for all things digital, inside and outside of work; understanding of the latest digital trends, competitive landscape, technology advances, devices and consumer insights
  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.