Senior Manager - Internal Channels and Measurement, Global Communications

The Global Internal Communications team drives and delivers internal communications at a group level for IHG, predominantly with corporate employees around the world, but also key communications with hotel teams and hotel owners. The team works closely with regional and functional counterparts to build colleague engagement with IHG’s strategic priorities, leadership, and company culture, and operates with three principal areas of focus; corporate internal communications requirements; internal communications campaign design, execution, and measurement; and channels strategy, development, and delivery.

The team sits within IHG’s Global Corporate Communications team, which is made up of internal and external, teams, and belongs to IHG’s Global Corporate Affairs function, which totals almost 140 colleagues across all regions and is led by the Executive Vice President, Global Corporate Affairs (a member of the company’s Executive Committee). There are regional and functional communications teams based in key offices in Atlanta (Americas), Windsor (Europe) and Shanghai (Greater China), with some colleagues based in smaller satellite offices across the globe.

The Role

We are looking for someone to shape and deliver the global internal communications strategy for IHG’s global internal channels and measurement with line management responsibilities who can deputise for the Director of Global Internal Communications and provide support for various global and special communications projects as needed.

Channels

• Developing, refining, and leading IHG’s global internal communications channel strategy to help our teams effectively reach and engage colleagues across various platforms.
• Establishing clear governance to effectively run our channels and drive engagement.
• Responsible for internal communications channel vendor relationships, budgets, and renewals.
• Leading quarterly results materials such as videos and town halls.

Measurement

• Leading the development and implementation of a measurement strategy and tools to evaluate the effectiveness of employee communications activities that support continuous improvement.
• Works closely with key stakeholders including Global Technology and Global Corporate Affairs to gather feedback and ensure we are continuously developing and innovating our communications channels.
• Introducing and running an internal communications champions’ network with representation from all IHG’s functions and regions to gather feedback on our communications.
• Providing regular reports and insights to measure the effectiveness of internal communications and channels.

This is an exciting hands-on role that operates at group level and in close partnership with senior leadership. It is a role that has both visibility and responsibility, requiring an ability to collaborate and co-ordinate with multiple stakeholders in different regions and functions.

What We Need From You

We are looking for a team player with confidence, energy, initiative, and creativity. Someone who enjoys responsibility, is dependable, and most importantly passionate about developing new and interesting ways to deliver engaging internal communications.

In particular you will:

• Experience in channel management, especially in introducing and embedding new channels successfully preferably in a Corporate Communications environment.
• Have extensive knowledge and understanding of communications technology landscape, including vendor, products, and tools.
• Strong analytical skills and experience in using data and insights in decision making.
• Strong planning, organisational, and stakeholder management skills
• Sound strategic judgment to be able to evaluate options, make recommendations, influence decisions, and resolve problems.
• Ability to manage agencies – relationships, budgets, and strategy.

Closing Date for Applications: 17/01/2025

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.