Senior Operations Analyst

Location

Cardiff, Glasgow or London

Salary

National £34,123-£45,831 / London £36,824-£48,561

Job Summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

Joining our Operational Delivery profession as a Senior Operations Analyst, you’ll work in a multi-disciplinary team operating in a Professions and Flexible Resourcing model. Alongside effective and accurate review of data and information from participants to support decision making, your key responsibility will be managing your own complex case load whilst also providing guidance and support to your colleagues.

Job Description

You’ll be organised and meticulous in your problem solving, comfortable managing a varied workload and committed to continually driving improvement. With excellent, well-rounded communication skills, your numerical, research and analysis experience will combine with strong attention to detail. This will drive effectiveness co-ordinating a team and building relationships with a range of internal and external stakeholders.

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package.

Person specification

Essential Criteria

• Proven ability to manage and deliver operational processes to KPIs, balancing resources to meet priorities and explaining delivery issues to senior management (Lead)
• Strong numerical and analytical skills with excellent written and verbal communication skills, with strong attention to detail
• Proven expertise in building relationships with stakeholders to find robust solutions to issues raised by stakeholders.
• Excellent organisational and prioritisation skills, being able to manage your workload.
• Experience in people management including coaching people on personal development or line management.

Desirable Criteria

• An understanding of government policy on biomass sustainability

Benefits

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.