Senior Patient Administrator - Circle Health Group

Worthing, England, United Kingdom

12/23/2024

Overview

Senior Patient Administrator

The Goring Hall Hospital

37.5 Hours & Permanent

Salary: Up to £27,000.00 per year

The Goring Hall Hospital in West Sussex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment.
  
  

Duties Of This Role Include

• Be the first point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
• Conduct day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients
• Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants
• Ensure that all revenue is captured accurately.
• Be competent in the use of the switchboard, ensuring quick and effective placing of incoming and outgoing calls, observing the company’s policies on confidentiality. Making full use of internal communication systems i.e paging system.
• Ensure that clear pricing information is available within the department; pass any relevant information to the patient in advance of any tests/procedures.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
  
  

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
  
  

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy