Senior Product Manager

London, England, United Kingdom

7/25/2023

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

At Trustpilot, we are at the forefront of revolutionizing the Product space. As we propel towards becoming the engine for Product-led growth, we are searching for exceptional individuals like you to join us on this remarkable journey. Our team comprises visionary leaders in product development, driven by an unwavering commitment to delivering unmatched customer value at scale. We need experienced and skilled Senior Product Managers to take charge of owning the discovery and execution of our strategic global roadmaps. If you are passionate about driving innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for.Join Trustpilot's Product Management team and play a pivotal role in shaping the future of our dynamic and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. We are currently hiring within our teams across B2B and B2C.

B2B Distribution team

Trustpilot is looking for an experienced and highly motivated Senior Product Manager to lead the definition, and ongoing development of new and existing partner integrations with eCommerce Platforms, Marketing Automation, Reputation Management, and Helpdesk systems. Additionally, this role will be responsible for Trustpilot's widget library and partner API.

B2B Growth team

We are looking for a motivated and focused product person to enable us to make it radically easier for businesses to understand Trustpilot’s offering, get to grips and adopt key features, and purchase the right package for them with ease and skill. You will contribute to achieving this by concepting entirely new product journeys and bringing them to launch, contributing to the ongoing optimisation of existing funnels, and implementing growth initiatives and product thinking cross-functionally across Trustpilot.

B2B Engagement team

Our B2B product is where our businesses go to respond to customer reviews, see insights around the performance of their business, create marketing assets and push content to their social media feeds. We are looking for experts in gamification, hook theory and general engagement tactics to drive usage and ROI to extend the life time value of our customers.

Consumer team

The Consumer team consists of experts in content discovery, personalisation and user engagement. The consumer space is the heartbeat of Trustpilot. It is the catalyst for changing millions of perceptions about a brand or product so it is our responsibility to bring the most relevant reviews to users throughout their buying experience both online and offline, from consideration to feedback.Our goal is simple: to become the most trusted reviews platform in the world. We will achieve this by being ready and willing to disrupt ourselves through innovation, data and insight and adding product professionals with ambitions that match our own.

What You'll Be Doing

• Leading a cross-functional team, which may include remote members
• Owning various parts of the product suite throughout different stages of the product life cycle
• Taking ownership of the product roadmap and backlog, and ensuring that they are aligned with business goals and customer needs
• Prioritising new features and enhancements using product frameworks from your toolbox
• Conducting research and interacting regularly with end-users to gain knowledge about the problems you are tackling and defining and framing these problems with your team
• Continuously evaluating the effectiveness of solutions through quantitative and qualitative measures, both in beta and after full launch
• Collaborating with your team and others to think big and imagine future solutions to solve problems
• Building relationships with stakeholders in sales, marketing, and customer success and promoting product-thinking throughout the organisation
• Communicating product plans, status, and issues to internal stakeholders and executive leadership
• Motivating your team and colleagues to produce their best work possible.

We Are Looking For People With

• Strong understanding of product management principles and processes, including product strategy, product roadmap development, and agile development methodologies
• Excellent communication skills and ability to collaborate with cross-functional teams
• Experience with user research, data analysis and data science
• Passion for delivering high-quality products that solve customer problems and drive business impact
• Analytical mindset and can leverage data to inform your product decisions as well as establish metrics and KPIs to measure product success
• Understanding changes and trends in user behaviour around content consumption and generation
• Awareness of emerging technologies like chatGPT/AI and how they can be used in the discovery space
• Friendly, knowledgeable, open-minded team-player, able to motivate and inspire others.

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.