Senior Receptionist

At United Trust Bank the Reception team is at the heart of the Bank, naturally being the face of the business. This is an ideal role for someone who is approachable, reliable and proactive. Someone with a flexible approach and a 'can do' attitude who enjoys teamwork and delivering strong customer service.

This is a full time office based role. Hours 8.30am - 5.30pm

Responsibilities:

• Providing a first point of contact for all UTB’s external visitors
• Managing the reception area and Meeting Rooms:

Meeting room co-ordinator

Meeting/greeting guests

Providing refreshments and lunches

• Managing switchboard (all staff have DDI) and dealing with general enquiries
• General Office Management duties, to include (but not limited to):

Mailing – booking couriers, franking outgoing post and opening of post

Managing Stationery and kitchen supplies; ordering/delivery

Control of stock rooms and deliveries

Control of document Archive collections and deliveries

Staff/Meeting Room kitchens – maintain (incl dishwasher)

Access Security (door passes and main reception)

• General Typing, Document Scanning & Filing support
• Assisting company PA’s as and when required

Skills and Experience sought:

• 2 years plus front of house experience in a corporate environment
• Organising and managing with VIP events
• Strong MS Outlook (esp. meetings/calendar functions)
• Switchboard and customer call handling
• Exposure to Audio Visual and/or conferencing technologies
• Understand professional etiquette and have the emotional intelligence to engage with the visitors appropriately
• Have the passion, drive and attention to detail to deliver the very highest levels of customer service
• Professional appearance; adhering to professional dresscode standard
• Have great interpersonal skills, an outgoing and vibrant personality
• Have the ability to work well under pressure
• Strong communication and people skills
• Basic Switchboard skills
• Microsoft Outlook, basic Word, Excel & PowerPoint. MS Teams
• Demonstrate an excellent command of the English language, both in verbal and written communication

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.