Senior Technical Account Manager - Manchester

Manchester, England, United Kingdom

12/18/2024

Senior Technical Account Manager

We’re looking for a Senior Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our Manchester office. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.

The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.

This role reports into the UK & International Lead and sits within the senior leadership team of UK Client Services, directly supporting the smooth-running of our UK & International business units.

Key Responsibilities

Be a Client Solutions Expert:

• In partnership with clients, identify, create, and implement solutions hit their key objectives
• Consult and educate our clients on product solutions and best practices
• Analyse data and insights to guide strategy and implementation of our solutions
  
  

Account Management:

• Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
• Provide weekly reporting for clients; illustrating the outcomes of their investment
• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
• Ensure we meet our client SLAs via top tier account management skills and expertise
• Project manage the end-to-end ‘Client Experience’
• Update internal pipeline systems to reflect accurate monthly budget splits for bookings
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
  
  

Guide Media Outcomes & Ad-Ops Strategy

• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
• Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process
• Be experts in demonstrating the use and knowledge of the Blis product suite
  
  

Project Management and Internal Operations:

• Project manage complex work streams
• Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)
• Update internal pipeline systems to reflect accurate monthly budget splits for bookings
  
  

People Management and Leadership

• Role will be subject to line management responsibility
• Lead, train and develop junior talent within the team
• Act as an ambassador for best practice, always leading by example
• Advising upper management of team needs
• Support in the interview and hiring processes
• Setting KPIs and Objectives that align to personal and business goals
• Commitment to Blis' Inclusion initiatives & 5 step sustainability plan
  
  

Skills And Requirement

• 3-6 years of industry experience, preferably within programmatic and/or mobile
• Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
• Previous experience of people management is highly desirable
• Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
• Excellent communication skills; written and verbal
• Possesses a strong understanding of client and programmatic success metrics
• Works well both within a team and individually
• Has excellent organizational and time management skills to juggle multiple tasks
• Strong Excel and PowerPoint skills
• Ability to problem solve and analyse data sets from various platforms
• Technically savvy with commercial acumen
  
  

About Us

Blis is the geo-powered advertising tech stack. We’ve built a radically different omnichannel advertising solution structured on geography, not identity. Audience Explorer is our powerful audience planning platform delivering actionable intelligence & insight to advertisers.

With Blis, advertisers can plan unified audiences with data from premium partners, connected by geo. Buy audiences using smart cookieless technology that can double performance and halve costs. Measure the audience, not just the channel, with patent-pending omnichannel measurement technology.

Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most successful companies, as well as every major media agency.

As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.