Senior Technical Support Engineer

Manchester, England, United Kingdom

11/20/2024

Department: Platform

Location: North West UK - Hybrid

Compensation: £55,000 - £65,000 / year

Description

Are you passionate about configuring and integrating end-user applications? Do you thrive on improving efficiency and enhancing user experiences through high-performing applications? If so, we have an exciting opportunity for you!

We are seeking a Senior Platform Engineer (Senior Technical Support Engineer) to join our team at CDL. This role is integral to our career framework and offers exciting opportunities for growth and development. If you possess comprehensive technical knowledge, excellent communication skills, and a proactive approach to problem-solving, we want you on our team! This role is perfect for a strong individual who can manage service delivery, collaborate effectively, and drive continuous improvement within our team.

The Role
As a Senior Platform Engineer in our Platform Engineering team, you'll be at the heart of CDL's Software Engineering department. Our team is dedicated to supporting and enhancing all IT applications and services for CDL's internal user base. This role is ideal for someone with senior-level experience who wants to dive deeper into the applications they support and understand how they work from the inside out.
You'll have the chance to:

• Improve end-user experiences and drive efficiencies through integration.


• Collaborate with the lead application analyst and the rest of the squad on key business projects.


• Contribute to planning, technical discussions, and project delivery.


• Adapt to ever-changing business requirements and priorities, working on a variety of exciting projects.


• Leverage knowledge in AI and Microsoft Copilot to enhance application performance and user experience.

Position within CDL

• Reports to the Technical Delivery Lead.


• Provide assistance and support to CDL employees within defined parameters.


• Engage directly with internal and external customers.


• Operate and progress based on a balance of experience, capability, and demonstrated aptitude.

About CDL
CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

Key Responsibilities

• Continuously improve and make changes to the M365 and Azure platforms.


• Possess comprehensive knowledge of all IT systems used within CDL and their underlying platforms.


• Contribute to the creation of detailed solution design documents.


• Manage automations and seek out efficiencies to enhance business operations.


• Develop, promote, and implement standards and practices to improve service quality and application performance.


• Collaborate with team members and the wider business using available tools.


• Communicate effectively with internal and external stakeholders.


• Mentor other Platform Engineering team members on new changes and deployments.


• Identify and implement research and development projects to stay at the forefront of technology.


• Ensure all project deliverables meet end-user expectations and company quality standards.


• Take ownership of personal development with input from the TDL.


• Contribute to continuous improvement of team practices.


• Act as an early adopter of change and seek opportunities to improve team functionality and user experience.

Skills Knowledge and Expertise

Mandatory:

• IT-related educational background, preferably degree level, but other qualifications and experience will be considered.


• Strong technical problem-solving skills and quick diagnosis of technical issues.


• Strong analytical skills and capability.


• Experience implementing enterprise applications across multiple business areas.


• Experience coaching and mentoring team members on technical knowledge.


• Strong communication and negotiation skills with end users.


• Extensive experience with Microsoft 365 applications and architecture.


• Proficiency in Jira, including configuration and integrations.


• Experience with Power Automate, PowerApps, and Dataverse.


• Knowledge of Dynamics 365.


• Experience with Microsoft Azure (including Azure AD & Administration).


• Proficiency in PowerShell commands.


• Experience with REST APIs & JSON (Preferred).


• Experience with ServiceNow.


• Knowledge of AI technologies and Microsoft Copilot.

The Way You Work:

• Analytical approach with strong questioning and listening skills.


• Confident manner with excellent verbal and written communication skills.


• Exceptional customer service skills with an understanding of call handling, prioritization, and escalation.


• Ability to work independently under pressure.


• Ability to work as part of a hybrid team.


• Ability to work diligently at a fast pace.


• Willingness and ability to learn and develop through on-the-job and online training.


• Adherence to defined processes with a continuous improvement mindset.


• Confident, self-motivated, and self-organizing with good time management skills.


• Enthusiastic and positive attitude.

Benefits

Salary

The salary for the role of Senior Platform Engineer pays up to £65,000p.a. Falling within our pay banding of £40,000 to £75,000, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (https://progression.cdl.co.uk/).

Your growth and advancement within CDL are only limited by your own ambition and effort.

Benefits

• Hybrid Working (2 Days a Week in the office - SK4 2HD)


• Truly flexible working.


• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.


• Top employer for 8th year running


• Excellent training and development platform


• Opportunities for career progression


• Health and Wellbeing programme


• Virtual activities, lunch and learns, coffee mornings and meetups.


• Life and health assurance


• Electric Vehicle Scheme


• Established Recognition Award System


• Great Parental Benefits


• Diversity and Inclusion network


• Pension scheme


• Community projects and volunteer days


• Refer a friend bonus

Campus Benefits:

• On-site free parking


• Open plan modern offices


• Quiet Spaces are also available


• Shuttle bus to and from the station


• Subsidised restaurant


• Games room and chill out zone


• Annual Hackathon & Deep Racer Events


• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!


• Car wash, barber, yoga classes, boot camp and massage services all on site


• Cycle to work scheme


• Shower and dry rooms

Diversity and inclusion
We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.