Senior Transformation Delivery Manager

Our Zellis business is at the start of a refreshed 5 Year Plan, which sets out to double our revenue and EBITDAC. In order to deliver on this plan, we have some ambitious initiatives to deliver in order to strengthen our capability and, in turn, strengthen our market position.

A significant amount of the transformational activity that underpins our 5 Year Plan begins in our Product and Technology (P&T) function. P&T covers a wide range of products and technology investments of the company. P&T plans, builds, deploys, operates and monitors the company’s portfolio of software applications, whether they are on-premise or in the cloud. It also owns the internal IT of the business, whether it’s the infrastructure supporting the SaaS services, or the internal IT that colleagues do their daily work on. P&T is also responsible for the overall business security, business continuity and disaster recovery. Both the breadth and depth of activity in this part of our business is significant.

Reporting to the Director of Transformation, this role will be responsible for:

• Managing key projects or programmes for Zellis led out of the P&T business unit. This could range from a major new product launch, a significant change to an existing product and/or business process or major network/infrastructure or other similar change that has cross-functional impacts to manage. This may also entail directly line managing and/or providing programme direction to more junior project managers owning smaller scale changes within the team.
• Defining key delivery success measures and associated KPIs. Reporting status against these to drive the right business interventions and outcomes. This will require engaging key stakeholders from across the business, gathering requirements and working with key stakeholders as needed to build and embed this into the business unit ways of working on an ongoing basis. This will include working with accountable leads to define targets and own delivery plans to achieve those targets.
• Supporting the Director of Transformation in collation and management of the Zellis 5 Year Plan (5YRP). This includes developing success measures and leading on the planning of the key programmes that underpin this end-to-end. This role will manage the risks, issues and dependencies and will help with the preparation and management of kay stakeholder forums such as the priority projects steerco.

Whilst this role reports to the Director of Transformation, it will be highly visible both across the wider P&T function and the overall Zellis Group as a whole.

This role will ideally work on a hybrid basis (2 days per week) from our Peterborough, Bristol or Birmingham office.

Skills & experience

• Experience leading complex transformation projects/programmes with multiple workstreams.
• Excellent stakeholder management and client relationship building skills at all levels, to ensure you can deliver projects in accordance with the company’s defined methodology, governance, and success criteria.
• Experience in working with and / or managing software development teams, especially in SaaS / Agile delivery.
• Good understanding and experience of developing and tracking against KPIs and levers for operational performance; experience of OKR would be beneficial.
• Excellent communication skills, being able to communicate clearly with different levels in the business, from team level to the exec members, CEO and the board.
• Capable of conveying complex concepts in simple terms and of tailoring presentation style of delivery to suit the audience.
• Excellent attention to detail and ability to instil accountability for actions within a matrix operating model.
• Excellent organisational skills, ensuring actions are taken, followed up and progressed across the leadership team.
• Utilisation of technology solutions to facilitate collaborative working.
• Outstanding inter-personal skills, being able to work across functional boundaries, giving confidence to leaders of the situation and progress of critical projects and programmes.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.