Senior User Researcher

⏰ Application Deadline: Thursday 6th February 2025 at 23:55pm

Are you passionate about mitigating risk and ensuring services meet the needs of users?

We’re looking for a skilled and experienced Senior User Researcher who is passionate about what they can bring to delivering better services at the Home Office and prepared to be a vocal advocate for user needs.

👀 What will you be doing? 👀

You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.

🚀 Your skills for this role 🚀

As a Senior User Researcher, you will have experience of:

• understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods

• communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition

• establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow

• ­convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence

• establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers

• researching diverse audiences to help teams deliver accessible and inclusive digital services

🙌 Why join us? 🙌

• Exceptional pension: Employer contribution of 28.97%.

• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.

• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).

• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).

• Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Learn more about our benefits: Benefits - Home Office Careers

Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

Ready to lead and innovate? Click "Apply" to access the full job description and salary details.