Service Delivery Analyst

Salary: Competitive

Grade: 3B

Contract Type: Permanent

Location: Wood Street, London

Reporting to: Head of IT & Change

Division: Commercial

What to expect

Here at the Post Office, we’re steeped in tradition, but we’re going places.

In this role you will be supporting the Head of IT & Change in managing IT supplier service levels across insurance.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you'll need to succeed

• Experience working in a service environment
• ITIL experience in incident & problem management
• Knowledge of insurance policy administration systems
• Experience of working with an outsourced environment
• You will have experience in working in a similar role and ability to work under pressure, especially managing incidents in an organization
• You are good at managing your time and multi-tasking
• You will always champion the end customer
• You work well both on your own and within wider team across geography’s
• You challenge accepted standards, and the way things are done currently, asking questions to improve quality and performance
• Proficient in advanced excel skills