Service Delivery Manager

🗺️ Location: Bristol (Yate)

📃 Permanent, fulltime

💰 Up to £34,000

As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships

What will the role involve?

• Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
• Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
• Acknowledging customers promptly and treating them in a courteous manner
• Maintaining a working knowledge of each client, their business and system configuration.
• Producing documentation after any client meetings, summarising any additional actions required, including follow-up calls.
• Communicate and internally represent client goals, requirements, and interests with delivery teams.
• Work closely with account managers to help drive the strategic success of clients.
• Maintain control systems to ensure accurate representation of client health.
• Manage each customer’s backlog, accurately set expectations and deliver to timelines.
• Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.

What are we looking for?

• Excellent interpersonal skills, able to communicate with a wide range of people
• Strong customer service ethic
• Strong decision-making skills and the ability to take the lead
• High-level understanding of software development
• Flexibility as there may be travel involved
• Ability to understand complex technical concepts and explain these in simple terms
• Able to run basic Linux commands
• Upwards of two years experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary: £31,000-£34,000 per annum
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

At our organisation, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.