Service Desk Analyst

Service Desk Analyst

Nottingham

£28,063 - £31,083 per ann

um
We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forwa

rd.
Role Overv

iew:
As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolu

tion.
Key Responsibil

• ities:
  Provide technical advice and guidance to internal colleagues on various technology a
• spects.Diagnose, troubleshoot, and resolve problems with applications, printers, workstations, laptops, and mobile d
• evices.Maintain and deploy colleague ha
• rdware.Collaborate with the team to find timely resolutions to
• issues.Work under pressure and manage multiple tasks simultan

eously.
Working/Shift P

atterns:
35 hours per week, split between working from home and our office in Nottingham. We cover support hours from 08:30 am to 17:00 pm. You will need a valid UK driving licence and access to your own vehicle as you may need to visit other sites from time

to time.
Ideal

Candidate:
We are seeking a cand

• idate with:A passion for technology and working
• with peopleEnthusiastic "can-do" attitude with the ability to moti
• vate othersStrong teamwork skills and
• flexibilityPrevious experience on an IT s
• ervice deskGood understanding of PC hardware, Microsoft Operating Systems, and a
• pplicationsExcellent communication skills for liaising with colleagues and s

takeholdersJoin NCHA and be part of a team that values your contribution and offers a range of excitin