Service Desk Dispatcher

Peterborough, England, United Kingdom

11/27/2024

Who We Are And What We Offer

Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

You will also have access to a range of holistic benefits including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options.
• Single private medical cover, employee assistance programme, and virtual GP service
• Competitive parental leave
• Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.
  
  

Who We're Looking For

Our people are united by a common belief: that we can outperform in everything we do.

What is the overall job?

This role will be based at Peterborough City Hospital. Peterborough City Hospital is now regarded as the City's most significant building project since the cathedral was built in 1238. The healthcare campus features: a 612-bed, 22-theatre Major Acute Hospital; a 98-bed Mental Health Unit; a 39-bed City Care Centre; a multi storey car park; helicopter pad; hard and soft landscaping and highway works. You will be based on in office Mon- Fri 8:00 – 17:00 with no Remote option.

The Service Hub Dispatcher Will Be Responsible For

• Implementing and carry out Hard FM Services Reactive Event monitoring against Service Desk KPIs at the required Monitoring intervals.
• Collaborating with other staff on one's own initiative.
• Interact with and support other members of the contract team as required.
• Support the Management and Technical team to ensure that Services are delivered in accordance with contract KPI's including contractual response times.
• Dispatch Events to Engineering Operatives.
• Liaise with Operatives where assistance is required.
• Follow-up all Multiplex Dispatched Events to ensure Response and Rectification requirements are on-track.
• Arrange appropriate assistance where Multiplex Engineers request help to Rectify an Event
  
  

What do I need to be successful in this role?

• Microsoft Office (word, excel, etc.) as well as good keyboard skills.
• Good communication skills.
• Excellent telephone manner.
• Knowledge of CAFM systems such as Maximo / QFM / Concept. Desirable.
• Positive attitude.
• Team Player.
  
  

A note on Diversity

Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We invite applications from people of all genders, cultures and walks of life. Research shows that women and people from underrepresented groups are less like to apply for roles if they don't meet every qualification. So even if you don't match all the criteria - if you are passionate about helping to construct a better future, we'd love to hear from you.

We are committed to providing a barrier-free work environment and can support with reasonable adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.