Service Desk Technician

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

To provide high quality support to the Bytes Software Services functions and its staff. Providing essential business support for all users both on site and at remote locations with the minimum of disruption to their working environment, whilst improving user’s IT experience and Bytes Software Services Systems.

KEY RESPONSIBILITIES:

• Resolving user support calls
• Managing support calls throughout their life cycle
• Using online service desk to handle support calls
• Provide consistently professional and high-quality interface between systems support and its customers
• Hardware builds (Laptops & desktops via Microsoft SCCM)
• Assist the infrastructure and development teams
• Understand and work with Windows Server Environments
• Use SCCM, Azure, Cloud Services, VMWare, NetApp & SQL applications
• Take part in project lead work, with the opportunity to lead elements of projects
• Maintain systems support information and documentation for both end suers and within the team

Essential Knowledge:

• Operating Systems – Windows 10, Windows 2012/ 2016
• Client Applications – Microsoft Office, Microsoft Teams
• Hardware – First Level PC maintenance (replacing memory, hard disks, graphics cards)

Additional Knowledge:

• Virtual Desktop – CitrixVDI
• Email – Microsoft Exchange, Mimecast
• Management Tools – Microsoft SCCM, 0365
• Active Directory (on premise & Azure)
• Microsoft Dynamics CRM – Administrative Tasks
• Microsoft SharePoint
• Microsoft SQL – Administrative of SQL Commands
• Windows PowerShell
• Basic HTML

Skills

• Ability to work under own initiative.
• Ability to follow written & verbal instructions.
• Ability to work to strict deadlines.
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems.
• Excellent communication and interpersonal skills
• Good documentation skills
• Previously experience in IT infrastructure and fault finding

Qualities:

• Articulate, literate, presentable, customer facing & technically astute.
• Self-motivated enthusiastic and willing to learn.
• Punctuality & good time keeping are essential.
• Team Player
• Commercial Awareness