Service Desk Technician

Job Title: Service Desk Technician – 1st Line

Salary: £21,652 - £24,500 per annum

Hours per week: 35 (flexible working options considered in line with business needs).

Location: You’ll be required to work from our head office in Wigston, Monday to Thursday, with Friday being worked from home.

Closing date: 14 January 2025

Interview date: w/c 27 January 2025

Recruitment Process: Shortlisted candidates will be sent a task to complete as first stage. Candidates will be informed whether they will be progressed to interview following the task.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

About the role

We’re looking for a dedicated professional to provide an excellent IT support service through our Technology Service Desk, ensuring smooth operations across all areas of our business. In this role you will be the first point of contact for IT support, assisting our internal business users with a customer focused mindset. You will also help maintain operating systems and business critical applications whilst delivering an outstanding user experience.

You’ll provide 1st line support, troubleshooting technical issues and ensuring all support activities are accurately documented within the Technology Service Desk. When needed, you’ll escalate tickets to the 2nd line team, ensuring seamless resolution and maintaining a high standard of service.

Your role will include configuring new and replacement equipment, as well as managing user accounts by setting up, updating, or removing access in accordance with organisational needs. You’ll ensure that all equipment and systems are fully functional and accessible for users, allowing them to work effectively.

What you'll bring

The ideal candidate will have experience working in an IT support environment with a good knowledge of Microsoft based applications including Microsoft Office 365. With knowledge of Active Directory to effectively manager user accounts and permissions, as well as a basic understanding of IT security.

In this role you will need strong interpersonal skills and excellent communication skills, as you will play an active role in onboarding new starters and delivering comprehensive IT inductions, as well as the ability to build strong relationships across the organisation. You will be responding to queries both in person and remotely, and will be able to adapt your language to users to ensure clarity and understanding.

You will have strong prioritisation skills, allowing you to approach problems logically to solve them efficiently. You will be able to adapt to situations to resolve them in a way that minimises disruption and maintains smooth operations across the organisation.

Essential criteria

• A good working knowledge of Microsoft based applications including Microsoft Office 365.
• Strong interpersonal skills and excellent communication skills with the ability to communicate with a wide range of colleagues across the organisation in both technical and non-technical language.
• Relevant experience of working in an IT support environment.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply

To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.