Service Manager

Service Manager – Drive Motor Retail (Darlington)

Are you an experienced Service Manager looking for a new and exciting challenge? Whether you are currently working in a main dealership or an independent garage, we want to hear from you.

Why Join Us?

At Drive Motor Retail, we invest in our people. As a Service Manager, you’ll have the opportunity to lead a dedicated team, work with prestigious automotive brands, and contribute to the ongoing success of our dealership. Whether you’re looking to grow your leadership skills or advance your career, we’ll support your journey every step of the way.

Package Details:

• Basic Salary: £40,000 – OTE: £60,000
• Working Hours: Monday – Friday
• 24 days holiday + Bank Holidays (increasing with length of service)
• Discounted shopping, gym, and dining benefits
• Competitive bonus structures
• Medicare cash plan for you and your children, providing same-day access to an online GP, and covering health, wellbeing, and dental care

Key Responsibilities:

• Ensure all benefits provided by Drive are effectively communicated to customers at every opportunity
• Focusing on processes, CSI, and driving success through the service department.
• Monitor, coach, and train Service Advisors to achieve business goals and maintain high levels of performance
• Strive to meet and exceed customer satisfaction and retention standards
• Manage and resolve complaints efficiently while adhering to company policies and procedures
• Take responsibility for the profit of the department and work towards achieving set budgets
• Regularly review staff efficiency and productivity through reports, and produce timely reports for board meetings
• Ensure all Drive processes are fully adhered to and that health and safety regulations are complied with

What We’re Looking For:

• Proven experience in an Assistant Service Manager or Service Manager role
• Experience with MG and Vauxhall preferred, but not essential.
• Exceptional leadership and team management skills
• Strong organizational and scheduling abilities
• Ability to motivate and inspire team members to deliver outstanding results
• Excellent communication and interpersonal skills

If you're an enthusiastic and driven professional looking to lead a team that delivers exceptional service, we’d love to hear from you!