Service Manager

Alnwick, England, United Kingdom

12/12/2024

• Location: Seahouses
• Employment Type: Permanent, Full Time
• Hours: 9:00 AM – 5:00 PM, five days per week (Monday to Saturday, with Sundays and a midweek day off). This includes weekends and some bank holidays.
  
  

We provide on-call phone cover 7 days a week up to 9pm, which you will need to assist the team with on a rota basis.

Are you a natural-born leader who loves delivering amazing experiences and solving challenges with a smile? We're on the lookout for an enthusiastic and proactive Service Manager to join our team in the picturesque Seahouses. If you thrive in a fast-paced environment and enjoy leading teams to success, we’d love to hear from you!

Why This Role Matters

As our Service Manager, you’ll be at the heart of our largest and most exciting operations. This isn’t just about keeping things running – it’s about driving excellence, inspiring your team, and making every homeowner and guest experience truly special. With a mix of strategic planning and hands-on involvement, you’ll play a key role in shaping the future of our managed services while working closely with a team of passionate professionals.

What You’ll Be Doing

Your Day-to-day Will Be As Varied As It Is Rewarding. Expect To Get Stuck In And Keep Things Running Smoothly By

• Team Leadership: Recruiting, coaching, and empowering your team to deliver top-notch services and exceed performance goals.
• Workforce Planning: Crafting work schedules, managing holidays, and tackling logistical challenges with ease.
• Customer Care: Handling escalated complaints with professionalism and ensuring satisfactory resolutions.
• Building Partnerships: Developing strong relationships with reliable housekeeping and maintenance suppliers.
• Property Support: Conducting property inspections and offering constructive feedback to homeowners.
• Growth & Retention: Assisting in the recruitment of new properties and maintaining strong relationships with existing ones.
• Performance Monitoring: Keeping track of key metrics and preparing insightful reports to share with the leadership team.
  
  

About You

We’re looking for someone with drive, heart, and a knack for making things happen. If you’re excited about this role and have most of the following, we’d love to chat:

• Proven leadership skills with experience in recruitment, performance management, and training.
• An ability to thrive under pressure and juggle multiple priorities.
• Exceptional communication skills that help you build strong relationships and foster collaboration.
• A proactive approach, with a focus on delivering quality and achieving results.
• A solid understanding of health and safety regulations.
• Excellent organisational and problem-solving abilities, with an eagle eye for detail.
• Confidence in using property management software and systems.
• A customer-first mindset and a genuine passion for outstanding service.
• Flexibility to adapt to evolving needs and occasional travel.
  
  

You'll Get

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

These Include

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!
  
  

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.     

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.  

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you

can do your best. We’ll be happy to help.