Service Practitioner

Leeds, England, United Kingdom

12/20/2024

Live Services

The Live Services Directorate is responsible for ensuring the high availability and responsiveness of National IT services.   

The purpose of Live Services is to prevent system disruption, but if and when it does - the intent is to restore services with minimal disruption. The purpose is achieved through a combination of proactive and reactive measures.  

The teams are divided into six core areas providing technical and service management expertise.

• 24/7 operations centre / service bridge
• national IT service desks
• service management and operations
• service now delivery and innovation
• specialist technical engineering resolution
• service transition and technical assurance
  
  

Services are delivered to internal customers (product delivery teams), suppliers and NHS organisations.

The structure of Live Services brings centrally provisioned IT Service Desks into one team and also builds on the strategy to deliver IT enterprise tooling that will enable IT operations efficiencies in the merged organisations.

As a Service Practitioner Within One Of Our Teams, You Could Be Involved In a Wide Array Of Tasks To Support In This Activity. Examples Include

• Attending and contributing to stand-up meetings to discuss tasks, progress and issues
• Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services. This could include taking responsibility, as an individual and as part of the wider team, for incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement.
• Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements.
• Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers
• Being responsible for supporting the service manager with remedial work for service related risks, issues, escalations and stakeholder engagement.
• Being responsible for improving relationships with end users to improve Service Management’s understanding of the service(s).
• Being responsible for participating in service improvement activity through short, sprint based focussed activity.
• Being responsible for supporting the team in the introduction of services from the design stage of the service lifecycle.
  
  

The NHS England Board Have Set Out The Top-level Purpose For The New Organisation To Lead The NHS In England To Deliver High-quality Services For All, Which Will Inform The Detailed Design Work And We Will Achieve This Purpose By

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
  
  

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.

For further details / informal visits contact: Name: Naomi Hargreaves Job title: Senior Business and Operational Delivery Manager Email address: Naomi.hargreaves@nhs.net