Service Programme Manager

Bristol, England, United Kingdom

12/27/2024

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

The Business Services and Outsourcing team (“BSO”) are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles.

We’ll help you succeed

Global Business Services (“GBS”) is an autonomous service line within the BSO stream. We work with a range of large corporate and multi-national clients, providing packaged outsourced accounting, payroll and compliance services principally in the technology, life sciences, real estate and financial services sectors. Our clients typically have a large number of subsidiaries and operate in multiple countries.

Working as an integral part of our clients’ teams, our business offers a positive combination of the benefits of working within both a practice and industry environment, including:

• Career variety with the opportunity to work on different clients and interchange between our key sectors. Alternatively, we offer stability if you would like to specialise in a specific sector.
• Ability to influence your personal and career development, considering technical expertise, sector specialism, soft skills and leadership development.
• Time to invest in understanding your clients, their strategic ambition, the challenges they face and to add value and insight to them.
• Empowerment to manage your time in line with BDO’s agile working framework.
• A sensible balance of client facing work alongside contribution to internal strategic projects
  
  

The GBS team has experienced significant growth in recent years and this position offers an exciting opportunity to join a successful and growing team. The GBS senior management team currently consists of two Partners and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans.

Overview:

To support the delivery of work to our clients, we are currently looking for a new Service Programme Manager to join our team to: help transform our client experience; take responsibility for the delivery of client and internal projects; and help to manage the relationship with our overseas service providers in India and Mauritius.

The successful candidate will be an experienced manager able to oversee the operation of key management processes including risk and issue management, project scheduling, change management, resource management and project reporting. You will need to be able to autonomously run projects, ensuring all aspects are delivered to time, cost and quality targets. Proactivity and excellent communication skills are essential.

We are a fast-paced team, and the successful candidate will be responsible for a number of clients. The role will be based in our Bristol office a minimum of 3 days per week.

You'll be someone with:

• Project management or co-ordination experience, ideally in Finance, Professional Services or Financial Services
• Experience working with clients with variety of foreign operations
• Strong management and communication skills
• Excellent time management and organisational skills, with experience of balancing multiple projects and deliverables
• Attention to detail and ability to identify and solve issues
• Experience in coaching or mentoring junior staff
  
  

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.