Service Transition Manager

Basingstoke, England, United Kingdom

1/4/2025

Job Posting End Date: January 27

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

13 Service Transition Manager

Hybrid –Basingstoke or Dorking 2 days a week

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.

Key Responsibilities

• Responsible for the service transition from projects into operation
• Works with project and architecture teams to understand service impact of proposed solutions
• Determines and defines support requirements associated with new and changes services
• Captures and manages risks associated with the introduction of new services
• Defines Service Acceptance Criteria and manages their completion
• Defines entry and exit criteria for Early Life Support
• Oversees the Early Life Support phase of projects to ensure full operational readiness
• Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
• Works with stakeholders to highlight and address potential support gaps
• Produce management information and reporting to show progress
  
  

Please note internally this role is titled Service Introduction Manager

In This Role You Can Expect

• Generous Bonus
• Private Medical Insurance
• DC pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers.
  
  

We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.

Company

Unum UK