ServiceNow Engagement Manager

Reading, England, United Kingdom

1/8/2025

Are you a driven and experienced ServiceNow professional looking to make an impact on transformational projects? As a ServiceNow Engagement Manager, you’ll combine your project management expertise with your in-depth knowledge of the ServiceNow platform to design, deliver, and manage high-quality solutions for clients. In this critical role, you’ll lead cross-functional teams, mentor colleagues, and ensure that every deployment is aligned with client goals and industry best practices. This opportunity is perfect for an aspiring leader with a passion for technology, exceptional communication skills, and a commitment to excellence.

Key Responsibilities

• End-to-End Project Leadership: Manage the delivery of ServiceNow engagements, including project management, financial oversight, client communications, and operational controls.
• Stakeholder Collaboration: Work closely with business and technical stakeholders to assess current processes, define ServiceNow requirements, and document Statements of Work (SOWs).
• Workshops & Planning: Lead planning workshops to define project goals, priorities, roles, milestones, risk management, and release strategies.
• Agile Delivery: Utilize Agile/Scrum methodologies to manage sprints, story backlogs, and task ownership, leveraging tools like ServiceNow PPM.
• Project Coordination: Schedule and facilitate meetings for project kickoffs, assessments, design reviews, testing, training, and operational support.
• Risk & Issue Management: Monitor project constraints (scope, schedule, budget) and address risks, issues, and changes (RIDAC) to ensure success.
• Delivery Oversight: Supervise professional services staff to ensure timely and high-quality implementation.
• Client Relationships: Act as the single point of contact for ServiceNow projects, fostering strong relationships with client leadership, partners, and stakeholders.
  
  

Essential Skills and Experience:

• Project Management Expertise: 5+ years of experience managing complex IT system implementations, including financials, resources, and communications.
• ServiceNow Knowledge: At least 3+ years of hands-on experience implementing ServiceNow solutions, with a deep understanding of its applications and modules.
• Workshop Facilitation: Proven ability to lead workshops to align project goals, define user stories, and prioritize tasks.
• Stakeholder Engagement: Strong relationship-building skills with clients, partners, and teams at all levels, including senior leadership.
• Analytical Skills: Adept at identifying and solving project issues with a methodical and solution-focused approach.
• Technical Acumen: Knowledge of ServiceNow architecture, integration frameworks, and implementation best practices.
• Certifications:
• Certified ServiceNow Implementation Specialist (CIS) or Certified System Administrator (CSA).
• Agile certification, such as Certified Scrum Master, preferred.
• Soft Skills: Exceptional verbal and written communication skills with the ability to present complex ideas clearly and professionally.

What We’re Looking For:

• A proactive lead with the ability to manage high-visibility projects and deliver value in fast-paced environments.
• A passion for learning and sharing knowledge with colleagues.
• A creative problem solver with the determination to deliver innovative solutions.
• Someone who is comfortable navigating both UK and USA markets, adapting strategies to meet global client needs.
  
  

Preferred Experience:

• Organizational transformation and/or advisory consulting experience.
• A track record of successfully delivering ServiceNow implementations for large organizations.
  
  

This is an exciting opportunity to play a pivotal role in shaping and delivering cutting-edge ServiceNow solutions for clients worldwide. If you thrive in a collaborative environment, have a passion for technology, and enjoy building impactful relationships, we’d love to hear from you!

Apply now and be part of a team driving innovation and excellence in ServiceNow solutions.

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