ServiceNow Senior Developer

About the Job:

We are seeking a highly skilled & experienced ServiceNow Senior Developer with a passion for innovation. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognized as a ServiceNow partner.

In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.

Key Responsibilities:

Platform Development & Configuration:

Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows.

Configure, support & maintain core applications such as; ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.

Technical Leadership & Collaboration:

Serve as a technical lead providing guidance & best practices.

Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions.

Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions.

Innovation & Continuous Improvement:

Stay current with ServiceNow best practices & industry trends to promote innovation.

Develop proof of concepts (POCs) for new ServiceNow features & capabilities.

Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers).

System Administration & Support:

Perform regular system & application maintenance, ensuring optimal performance & stability.

Troubleshoot & resolve issues, providing timely & effective support to end-users.

Conduct system audits (when required) & prepare comprehensive documentation.

Training & Documentation:

Create technical documentation, including design documents, process flows & user guides.

Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base & customer systems (as appropriate)

Train & support end-users on ServiceNow functionalities & best practices.

Must Have Skills:

Able to commute to the central Leeds office.

Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role.

Extensive experience with ServiceNow development, including scripting (JavaScript, Glide).

Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).

Good understanding of ServiceNow out of the box architecture.

Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.

Excellent analytical & problem-solving skills, with a strong attention to detail.

Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.

ServiceNow Certified System Administrator (CSA).

ITIL v4 qualified.

Preferred Skills:

Experience with Agile/Scrum methodologies & tools.

Good understanding of ServiceNow modules such as; ITOM, CSM & SPM.

Good understanding of the Atlassian products, such as Jira & Confluence.

Good understanding of authentication methods used within ServiceNow.

Certified Implementation Specialist (CIS), or other relevant certifications.