Software Implementation Officer

Wellingborough, England, United Kingdom

1/2/2025

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

We are looking for a Software Implementation Officer To oversee the implementation and development of EVA CRM software within retail businesses operating in the Fenestration market.

Position:

You will:

• Work with clients to scope out implementation requirements of the CRM system and integration to the customers accounting package, and develop detailed implementation plans accordingly
• Serve as the primary point of contact for clients during their implementation programme creating a positive customer experience by ensuring that all aspects of the process go smoothly
• Manage day-to-day customer implementation projects, ensuring tasks are completed on time and within budget
• Monitor project progress and performance against key indicators, and take corrective action when necessary
• Handle multiple projects simultaneously while maintaining a high level of quality and attention to detail
• Respond to customer support requests via phone, and ticketing systems, ensuring timely and effective solutions, Deliver exceptional customer service with clear, friendly communication.
• Conduct user training sessions to enhance customer understanding of product features and best practices
• Supporting other team members with tasks such as testing new features or providing documentation about the project’s status both internally and to clients
• Build effective relationship with the clients
• Supply detailed and solution driven reports and updates as required
• Incorporate relevant policies, practices and procedures within area of responsibility
• Effectively communicate with both technical and non-technical staff
• Serve as a subject matter expert on our products and solutions
• Travel to customer sites with overnight stays for project roll out and meetings
• Conduct post-implementation audits to ensure that all set up items have been implemented successfully
  
  

Requirements:

You will have:

• Proven track record of successful software project implementations
• Proven demonstration meeting organisational goals to a high standard
• Experience in Accounts/ accounting software, is desirable
• Experience in CRM platforms, is desirable
• Strong background in or window/Fenestration industry, is desirable
• Educated to a good standard with project management qualifications, or related fields
• Excellent communication, presentation, and interpersonal skills
• Ability to work independently and lead a project to meet deadlines
  
  

Other information:

Hours: 40 hours per week, Monday - Friday, 8:30am - 5:00pm. On site

Salary: £45,000 per annum

In return we offer:

• Birthday off
• Salary sacrifice schemes *
• Access to Instant Discounts Portal
• Recognition Awards
• Length of Service Rewards
• Employee Assistance Programme: 24/7 helpline & face to face counselling
• Workplace Pension
• Social Events
• Training opportunities
• subject to terms and conditions
  
  

We are arranging interviews and are keen to speak to you - so apply now!

Thank you for your interest in working for Emplas Window Systems. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies. We welcome applications from everybody regardless of gender or age and from any and all backgrounds.