Solutions Architect

Canada, England, United Kingdom

12/17/2024

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a Solutions Architect who will focus on leveraging expertise in CX platforms such as Genesys, Google, TalkDesk, Amazon, and NICE to deliver comprehensive customer experience solutions. This includes working across various applications like inbound and outbound communication, workforce management (WFM), and integrated CX technologies (CRM, speech analytics, omni-channel CX). The role involves deploying, integrating, configuring, and customizing solutions within private, hybrid, and public cloud environments. The candidate will also actively enhance their technical presales capabilities across diverse solution areas and delivery models, including team extension projects and scope-based engagements, to ensure seamless and innovative CX solutions for clients.

Responsibilities:

• Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work.
• Analyze and gather business requirements from large, complex client environments; conduct research to create accurate, tailored technical solutions that align with client needs.
• Prepare detailed effort and cost estimates for professional services, including deployment, migration, implementation, and workshops.
• Develop end-to-end solutions, including high-level design, statements of work, and service design documentation to ensure successful project execution.
• Enhance sales engineering effectiveness by addressing short-term and long-term challenges, offering insights, recommending solutions, and implementing strategic actions.
• Support Marketing and Delivery teams through knowledge transfer and timely responses to technical requests.
• Stay current with industry trends and advancements in major CCaaS/UCaaS platforms to ensure solutions remain cutting-edge and relevant.
• Collaborate with an industry-leading professional services integration company to design and deliver innovative solutions that drive business success.
• Contribute to product development initiatives for top CCaaS providers, ensuring scalable, market-aligned solutions that address client demands.
• Work alongside cross-functional teams of experts with deep knowledge of Contact Center technologies to provide strategic guidance and ensure high-quality solution delivery.
  
  

Qualifications

• 10+ years of experience selling products and services within CX/Contact Center ecosystems.
• 5+ years of professional services experience with CCaaS products.
• 5+ years of hands-on experience with Genesys Contact Center Solutions.
• 2+ years of experience with cloud platforms such as GCP and AWS.
• Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).
• Strong understanding of Customer Experience transformation initiatives, including the utilization of BOT technologies.
• Excellent presentation and communication skills for engaging both internal teams and clients effectively.
• Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.
• Bachelor’s degree in mathematics/ computer science/ software development/ information technology (preferred).
  
  

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.