Solutions Consultant

Job Description:

At Hinduja Global Solutions (HGS), we are redefining customer experiences through innovative digital transformation and service solutions. As a Solutions Consultant, you will play a pivotal role in shaping high-impact, client-focused offerings that contribute to the growth and success of HGS. Working across our Growth team and closely with clients, you will combine strategic insights with technical expertise to design solutions tailored to meet diverse client needs across the UK and global markets. In this role, you will evaluate and enhance complex systems of people, processes, technology, and data to ensure each solution aligns seamlessly with HGS standards and client expectations. Your contributions will support HGS’s growth through market analysis, strategic positioning, and impactful technology applications that build lasting client relationships. Focused on transforming the customer experience, you will help craft a competitive go-to-market strategy that reinforces HGS as a leader in digital and CX solutions. A typical day involves collaborating on bid processes, leading solution design efforts, and contributing to continuous improvement initiatives. You will enjoy a balance of autonomy and teamwork, providing input on best practices and ensuring solutions adapt to evolving market demands. If you are a resourceful and innovative strategist who thrives in a fast-paced, collaborative environment, this is a unique opportunity to drive meaningful change and contribute to HGS’s success.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• Competitive salary
• Flexible working
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.

What we are looking for:

Our ideal Solutions Consultant combines analytical expertise with a passion for creating customer-centric solutions that align with larger business goals. The successful candidate will have a strong background in business analysis, with the ability to interpret complex requirements and design solutions that integrate seamlessly within broader operational structures. While experience in BPO or CX environments is advantageous, we welcome candidates who bring a solid foundation in digital transformation to elevate the customer experience. We value candidates who understand structured approaches to enterprise architecture and service processes, as this can enhance both strategic alignment with client objectives and operational efficiency. This knowledge helps translate technical insights into solutions that meet immediate needs while supporting long-term client growth. Candidates will need strong communication abilities to collaborate effectively with cross-functional teams, translating data into actionable insights and aligning diverse perspectives. We are seeking a self-starter with an innovative approach to problem-solving who thrives under tight deadlines and drives impactful results across projects.

Requirements:

• Proven experience in business and data analysis with a strong ability in process modelling.
• Demonstrated expertise in solution creation for digital transformation or customer experience initiatives.
• Skilled in leading virtual teams and contributing to high-quality, collaborative bids.
• Familiarity with CX/BPO environments or digital product transformation.

As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.