Solutions Design Consultant

Role-Solution Design Architect

Type-Full-Time

Location-Manchester, UK (5 days/week onsite)

Skill-

RESPONSIBILITY

• Recommend and Implement Improvements: Proactively suggest and drive process enhancements and innovative solutions that add value to the business and meet customer needs.

• Lead Customer Meetings: Facilitate meetings with customers to thoroughly understand their business requirements, ensuring better solution design.

• Design and Define Solutions: Create and define solutions that align with business strategy and processes, using tools like Lucid Chart, and ensure they adhere to the customer’s Statement of Work.

• Document and Demonstrate Solutions: Prepare detailed solution design documents that highlight value benefits and conduct application demonstrations for customers and internal stakeholders.

• Design Reporting Metrics: Develop and document the necessary reporting data and metrics to demonstrate the value and KPIs established during the solution design phase.

• Create Conversation Flows (Preferred Skill): Design and create conversation flows and interactions that meet user needs and achieve business goals.

• Collaborate Across Teams: Work with various functional areas, business partners, leaders, and cross-functional teams to understand how technology can support or automate business strategies and processes.

• Manage Project Implementation: Oversee the implementation of customer projects, managing resources and dependencies to ensure objectives are met on time and within budget.

• Collaborate on Product Roadmaps: Work with product teams to understand product roadmaps and how Uniphore’s functionality can best support business goals and objectives.

• Identify and Address Gaps: Proactively identify process and configuration gaps, and recommend, drive, and implement improvements to enhance end-user adoption of new and existing technologies.

• Commit to Continuous Learning: Stay updated on the evolving product and platform ecosystem to ensure continued relevance and effectiveness.

• Mentor New Team Members: Provide technical guidance, coaching, and mentorship to new members of the Solution Consulting team.

SKILL ASSESSMENT

Customer Facing

- Vertical Knowledge

- Product Knowledge

- Technical Knowledge

- DESIRED EXPERIENCE

• Education: Bachelor’s degree in computer science, Information Technology, or equivalent experience.

• Experience: Minimum of 5-6 years in solution consulting and business analysis.

• Conversational Design: Experience in conversational design is preferred.

• Integration Knowledge: Strong understanding of integration processes and the downstream, cross-functional impacts.

• Project Management: Proven project management skills, especially for medium to large projects, with the ability to manage multiple assignments simultaneously while maintaining deadlines and quality standards. •Communication Skills: Excellent verbal and written communication skills are essential.

• Customer Service Orientation: Strong customer service skills with the ability to work effectively in a team environment, serve as a change agent, and operate independently when needed.

• Interpersonal Skills: Comfortable interacting with a diverse range of employees, from entry level staff to senior executives.

• Process Improvement: Demonstrated track record of successfully proposing, documenting, and implementing system and process improvements in a global environment.