Stakeholder Engagement Manager

Greater London, England, United Kingdom

12/19/2024

About The Role

Motability Operations is currently recruiting for a Stakeholder Engagement Manager to join our team in London. Reporting to the Head of Public Affairs and Stakeholder Engagement, the key purpose of this role is to support Motability Operations’ development of relationships with Industry and Disability Groups.

This is a crucial role in a relatively new and growing team, and you will be joining at a critical time for the organisation.

You Will

• Be a key external representative of Motability Operations, working with the Head of Stakeholder Engagement and Public Affairs to deliver the Public Affairs and Stakeholder Engagement plan which focuses on; oEngagement with Political and Governmental stakeholders; oAutomotive, mobility and wider industry stakeholder engagement; and oDisability groups, think tanks, activists and influencers. oHealthcare professionals engaged as part of the Motability Scheme.
• Support the Head of Stakeholder Engagement and Public Affairs in formulating the Public Affairs and Stakeholder Engagement plan, including targets and KPI/OKR setting.
• Lead on delivering the industry stakeholder engagement part of the delivery plan, and support on the other elements.
• Act as resident Industry expert for the wider Corporate Affairs team, summarising for them the latest news and developments and working with the Innovation, Asset Risk and OEM Relations teams to provide situational awareness of the automotive and mobility sectors.
• Support on the planning, coordination and execution of events undertaken by the Public Affairs and Stakeholder team.
• Support on the delivery of joint projects with the Motability Foundation as well as the Joint Public Affairs Plan.
• Work with retained agencies on projects including the dissemination of insight to the wider organisation.
• Support on the development of key external messaging including corporate presentations, slide decks, speeches and thought leadership from the CEO, Executive and senior leadership, as well as providing content for other teams doing external presentations.
  
  

About You

We’re looking for someone who has a proven record in stakeholder engagement and experience in developing messaging and lines to take.

You will need to be a strong communicator who can build and manage relationships with key external stakeholders, the Motability Foundation and internally within Motability Operations. Experience of engaging with people at all levels is essential.

You will have an understanding of, and preferably experience in, the Automotive/Mobility Sector.

You will have experience of delivering valuable and engaging meetings both digitally and face to face.

You should be able to quickly understand the principles of the Motability Scheme and be able to communicate these to external audiences of all levels.

You will need to be highly motivated and be ready to take ownership for delivery of sections of the Stakeholder and Public Affairs plan. You are comfortable working flexibly, travelling to external meetings and managing your diary effectively.

You will also be open to new ways of doing things and be able to adapt to new methods of working. Being able to embrace the test and learn approach, alongside an ability to find the most efficient way of doing things, will help ensure you are successful in this role.

Minimum Criteria

• Experience in managing stakeholder relationships and events planning.
• An interest in and understanding of issues related to the automotive/mobility sector.
• Excellent communication and interpersonal skills to be able to communicate and work with all levels with external stakeholders and within the organisation.
• A commitment to excellence and high standards of professionalism.
  
  

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care
  
  

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
  
  

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office
  
  

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving
  
  

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.