Station Co-Ordinator

London, England, United Kingdom

12/18/2024

Station Co-Ordinator – London Kings Cross

Do you have a passion for delivering exceptional customer service and looking to kick start your career within the rail industry?

If so, we have an exciting opportunity to join the Grand Central team as a Station Co-Ordinator at London Kings Cross station.

Part of the growing “Open Access” group of train operators, Grand Central are a challenger brand in the rail industry - small and agile, with a real family feel and a passion for delivering the best possible experience for customers. Our services link the Northeast and West Yorkshire with London. We are part of the Arriva transport group who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

As a Station Coordinator you will -

• Provide face to face customer service on behalf of Grand Central, Hull Trains and LUMO – supporting customers and responding to queries such as wayfinding within the station, train departure times, platform numbers, ticket validity and onward travel information.
• Promote the “Open Access” image of outstanding customer service at all times, using your judgement to Do The Right Thing to resolve issues on behalf of customers
• Support customers when trains are delayed or cancelled, providing updates and information regarding alternative travel options to help customers reach their destination.
• Liaise with Network Rail representatives and other Train Operator staff to ensure a safe and comfortable station environment, taking ownership of your work area in accordance with health and safety guidance, to identify and report any facility issues or equipment faults.
• Ensure your personal safety and that of others at all times
  
  

To be successful you will need to demonstrate –

• Previous experience within a busy customer service environment
• Strong communication skills and good team working
• Resilience and an ability to stay calm under pressure
• Flexibility as the position covers a variety of shifts across a 7-day work roster
  
  

Due to the shift patterns of the role with early starts from 07:00 and late finishes at 20:40pm you will need to be within a commutable distance from London Kings Cross.

This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives off the challenge of unexpected events.

In Return, We Offer The Following Benefits Package –

• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
• Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
• Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
  
  

Benefits Available Upon Completion Of Probation Period (3-6 Months)

• Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
• Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
• Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
• Child Care Vouchers Scheme
• Cycle to Work Scheme
• Arriva Village employee rewards and benefits scheme
  
  

Ready to start your next journey?

If you’re passionate about making a difference and supporting our Grand Central Team, we want to hear from you!

Let’s build the future together!

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...