Store Manager

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. The highly anticipated collaboration between Meta (formerly Facebook) and Ray-Ban offers consumers a new way to seamlessly capture, share and listen to their most authentic moments. Ray-Ban joined the Group's portfolio in 1999 and later redefined its distribution strategy leading to decades of growth.

This position is based in our London Flagship store.

Job Scope and Main Responsibilities

A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Ray-Ban culture.

Responsibilities

• Oversee the store’s day-to-day operations.
• Ensure all KPI targets and expectations are delivered.
• Ensure costs are kept to a minimum and stock loss is in within company guidelines.
• Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
• To follow all company policy and procedures to ensure safety and security of the business
• Network effectively with internal and external stakeholders
• Keep abreast of and be knowledgeable of competitor activity
• Deliver memorable customer service and exceptional product knowledge
• Maintain inspiring visual merchandising in store as per guidelines
• Ensuring that the store is always on top of the competition by being commercially focused
• Recruit, lead, motivate and inspire your team to succeed in store
• Create an engaging and positive working environment
• Establish a store culture that embraces diversity and maximises the learnings from a diverse team
• Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store

Technical Skills - Portrait of a Perfect Candidate

• Strong selling skills
• Problem solving ability
• Excellent customer service skills
• Excellent communication and listening skills
• Time Management skills
• Persuading & influencing skills
• Coaching & development skills
• Performance Management skills
• Leadership skills
• Highly commercial
• Able to networking effectively
• Results driven
• Problem solving ability
• Good knowledge of Microsoft Office package

What we offer

• Great benefits such as free Ray-Ban eyewear, free house brands glasses, discounted eyewear on top, generous holidays allowance, pension package, very generous monthly bonus and commission structure, etc..
• Internal mobility across countries, brands and departments
• Career progression and development
• Generous incentives conducted in store

Qualifications

High school education or equivalent experience

2+ years' store management experience

Love for retail and customer service