Student Services Officer
Location
Kent, England, United Kingdom
Posted At
12/16/2024
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Description
Main Duties And Responsibilities
Student Support
Statutory Requirements
Student Support
- Working on the Reception desk, providing a professional and efficient frontline service
- Handling first point of contact enquiries in person, over the telephone & by email in a timely manner
- Providing basic student welfare services within the College, including to those with disabilities and/or specific learning differences
- Producing documentation requested by students, such as letters and results notifications
- Producing & sending out routine correspondence as required, such as key information, important dates & pre-arrival communication
- Supporting the planning, preparation and delivery of Induction, Registration & Re-Registration events (online / face to face)
- Assisting the careers team to enhance student employability
- Assisting with the creation and delivery of student social activities
- Producing, updating & maintaining electronic student files
- Being a main point of contact for assisting with marketing requirements and student ambassadors
- Assisting with the monitoring of students under the age of 18, including daily registration
- Monitor student attendance, recording, reporting and acting as appropriate and in accordance with UKVI regulations
- Ensuring all staff have completed registers to support attendance monitoring process
- Collate and maintain information relating to Mitigating Circumstances & Extensions
- Attend and take minutes at designated College meetings
- Management meeting updates include: pre-arrival numbers / status & peer connections
- Design, in consultation with the College Manager, the provision of student pre-arrival information and webinars.
- Delivering pre-arrival support for students and induction events. Ensuring all students matriculate on time. Updating student database with arriving students.
- Devise, in consultation with the College Manager, the student induction programme per major intake, ensuring that students know about local transport, shopping facilities, how to register with a doctor and how to open a bank account
- Liaise with external agents, Admissions colleagues and Student Ambassadors
- Peer connection process
- Assisting other College Services Departments as required
- Referring specialist enquiries accurately and effectively to the appropriate department
- Dealing with confidential information / material & ensuring the safekeeping of such documents
- Ensuring college policies, procedures & obligations are adhered to in regards to safeguarding requirements & referring any concerns appropriately
- Assisting with the collection/collation of student feedback
- Developing a key understanding of the College & University policies & procedures
- Assisting with the reporting of issues with college facilities
- Occasional out of hours work during peak periods such as Registrations and Welcome Weekends
- Proactively undertake staff development necessary for the effective performance of the role
Statutory Requirements
- Eligibility to work in the UK
- Satisfactory enhanced DBS disclosure
- Undergraduate Degree (DESIRABLE)
- Information, Advice & Guidance / Counselling qualification (DESIRABLE)
- Current First Aid qualification (DESIRABLE)
- Experience of providing face to face customer service
- Ability to use diagnostic skills to quickly and efficiently identify needs
- Ability to prioritise workloads in the face of conflicting demands
- Awareness of confidentiality, data protection & safeguarding
- Microsoft Office skills
- Experience of working with international students/non- English speakers in a professional setting
- PA/Reception experience (DESIRABLE)
- Experience of working in the Education sector (DESIRABLE)
- Experience of working in a busy, office-based administrative role (DESIRABLE)
- Basic knowledge of Student Visa Route regulations (DESIRABLE)
- Knowledge of relevant university & external services utilised by students (DESIRABLE)
- Sympathetic approach to international students & different cultures
- Customer focused
- Calm under pressure
- Excellent interpersonal skills
- Ability to be objective & confident when relaying decision outcomes
- Team player
- Assertive & positive attitude
- Problem-solver
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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