Supervisor (F&B) - Aelia - Belfast Int. Airport

Aldergrove, Northern Ireland, United Kingdom

1/24/2025

Exciting new opportunity to join our team as a Supervisor and lead a dynamic, fast-paced F&B environment to success!

Job purpose:

The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience.

This role is for our Aelia duty free store at Belfast International Airport. This store is undergoing a significant redevelopment with the estimated opening of the new store in March 2025. During the time before store opening there will be full training on our system and processes, and the responsibility of supporting recruitment for the growing team.

Contract: 37.5 hours per week, across 5 days

Benefits: Benenden Health, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts

Key Responsibilities:

• Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.
• Manage and supervise kitchen staff, including scheduling, training, and performance management.
• Ensure food is prepared and presented to high-quality standards.
• Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.
• Ensure compliance with food safety, health, and hygiene regulations.
• Assist in training and mentoring staff to meet service standards.
• Ensure the dining area is clean, organized, and properly set up for service.
• Address and resolve customer complaints or concerns promptly and professionally.
• Maintain Brand food quality, quick service and cleanliness standards.
• Maintain HACCP policies for all restaurant activities across shifts.
• Assist in maintaining inventory levels and placing orders when necessary.
• Monitor staff performance and provide constructive feedback to enhance service quality.
• Support the management team with daily tasks, including scheduling and reporting.
  
  

Qualifications:

• Previous experience in a supervisory or similar role in the hospitality industry.
• Strong leadership and communication skills.
• Strong knowledge of kitchen operations, food preparation, and safety standards.
• Excellent customer service skills and a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of health, safety, and hygiene regulations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
  
  

Key Skills:

• Leadership and team coordination
• Customer service excellence
• Problem-solving and conflict resolution
• Time management and multitasking
• Communication and interpersonal skills
• Attention to detail
  
  

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.