Supplier & Contracts Manager

Birmingham, England, United Kingdom

7/3/2024

Job Advert

The Role

We are seeking a highly skilled and experienced Third Party IT Supplier Manager to oversee and manage all aspects of our third-party IT suppliers. The ideal candidate will ensure efficient and effective management of suppliers against defined contractual commitments, consolidate and streamline the supplier landscape into a centralized group model, and implement robust governance practices and processes.

Responsibilities

• Creation, implementation and maintenance of a robust Supplier Management Framework to include a defined third-party supplier IT service catalogue, a contract management database and defined roles and responsibilities with assigned ownership against each supplier under a tiered model.
• Planning, monitoring, and recording of all IT supplier requirements and ensuring alignment to defined Group policies and third-party contracts.
• Identification and analysis of all legacy IT supplier commitments inherited through business acquisition. Planning and management of any service transition and contract termination activity.
• Management of the supplier lifecycle from inception through to termination. Provide regular reporting on any upcoming renewal or contract end dates, with plans in place for any renewal or exit activity.
• Capture and understand all outsourced IT services and underlining commercials and perform cost management activity across all assigned suppliers and/or contract portfolios.
• Identification, realisation and reporting of commercial efficiencies, cost savings and cost avoidance through centralisation and de-duplication of supplier spend.
• Leading the ongoing management, monitoring and review process for each assigned supplier and/or contract portfolio.
• Identification of key performance indicators, regular reviews of supplier performance against set KPI’s and reporting against agreed service levels.
• Ensuring all agreed SLAs are met, both internally and externally, and ensuring any breaches are escalated and managed appropriately.
• Provide management reports on supplier performance and recommendations on any remedial actions required.
• Be the initial escalation point for key third-party IT suppliers and provide support with IT Service Management activity.
  
  

Experience

• Performing in a similar Supplier / Contract Management role, preferably in an IT function
• Third party supplier management frameworks.
• Contract structure, key clauses and terms.
• Budget and financial processes.
• Working within a matrixed team
• Excellent communication and stakeholder management capability
• Attention to detail
• Ability to think laterally
• Commercial acumen
• Resilient and positive
• Structured and organised
• Collaborative team player
• Proactive quick learner
• Flexibility to travel
• Any relevant vocational qualification (Project Management, Supplier Management, Procurement & Supply Chain Management).
• Procurement experience – involvement in RFI / RFP process
• Project management
• ITIL knowledge
• SaaS
• IT Infrastructure
• Information Security
• Regulatory compliance
• Executive level presentations
• People management and delivery through others
  
  

Further information

As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
  
  

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Department

PIB Group

Contract type

Permanent

Hours

35

Salary

Competitive