Support Analyst

Nottingham, England, United Kingdom

12/19/2024

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.

Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.

To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.

Key Responsibilities

• Ensures all customers are successfully using the product.
• Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries.
• Offer tailored training sessions online to both new and existing customers.
• Develop customer relationships that promote retention and loyalty.
• Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team.
• Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job).
• Work with internal stakeholders to resolve customer issues.
• Focus on delivering customer service to many customers
• Create help documentation and video content to help the customer base.
  
  

Skills, Knowledge And Experience

• Education: BTEC/A-Levels or Equivalent as a minimum
• Demonstrable interest in IT with a drive to build a successful career
• Enthusiastic and creative in problem-solving skills
• An analytical and process-oriented mind-set
• The ability to plan, prioritise and work on several projects at once
• The desire to work under pressure and in a fast-paced environment
• Strong interpersonal skills, customer empathy and determination to resolve issues
• Experience of dealing with customers
• The ability to build relationships both with Customers and internal stakeholders
• The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
• Flexible and adaptable – both products and their processes will develop over time.
• Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
  
  

What does inspHire offer you?

An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement.

In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get:

• A Competitive Salary (dependent on qualifications and experience)
• Great working environment
• Quality Training Provided
• Career Development and Opportunity to grow
  
  

Company Info

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.