Support Engineer

Job Title: Support Engineer (2nd Line)

Location: Reigate, United Kingdom

Work Mode: Hybrid- 3days onsite per week

Package: Competitive + Benefits

Start Date: ASAP

Permanent Role: Yes

Job Responsibilities And Requirements:

• Managed by the Operations Lead
• Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment.
• Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
• Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Teams, or face-to-face.
• Administer the service desk and act upon requests for change

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business.

The benefits include;

• Contributory pension
• Extra holiday purchase
• 4x life insurance policy
• Private medical insurance

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace.

All applicants welcome!