Team Manager for Application Support
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Location: London
Type: Full-time, Onsite
Vertical: Technology
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Summary
eClerx is looking for a manager with a software development background. The ideal candidate can program though it is no longer their primary focus. The team lead will manage the work and growth of several global teams supporting a web-based data and analytics platform.
Your team’s primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as the point of escalation for support issues between the client and the help desk. A client-centric focus, as the face of the bank’s support organization to the client, is required.
To properly guide the team members in their day-to-day activities, the lead must know how to program in both Python and Java. The teams are all application development support resources meaning they work in the code to resolve client issues. Innovation and out-of-the-box thinking are also requirements for this role.
Responsibilities:
Required Skills and Experience:
About EClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx .
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .
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