Technical Account Manager

Technical Account Manager

We’re looking for a Technical Account Manager to join our team in Manchester.
You will be working directly with agencies, partners and clients across the market. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations. The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.

Key responsibilities

Be a Client Solutions Expert:

• In partnership with clients, identify, create, and implement solutions hit their key objectives
• Consult and educate our clients on product solutions and best practices
• Analyse data and insights to guide strategy and implementation of our solutions

Account Management:

• Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
• Provide weekly reporting for clients; illustrating the outcomes of their investment
• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
• Ensure we meet our client SLAs via top tier account management skills and expertise
• Project manage the end-to-end ‘Client Experience’
• Update internal pipeline systems to reflect accurate monthly budget splits for bookings
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients

Guide Media Outcomes & Ad-Ops Strategy:

• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
• Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process
• Be experts in demonstrating the use and knowledge of the Blis product suite
• Commitment to Blis' Inclusion initiatives & 5 step sustainability plan

Skills and requirements

• Ideally 2+ years of industry experience, preferably within programmatic and/or mobile
• Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
• Possesses a strong understanding of client and programmatic success metrics
• Has excellent organizational and time management skills to juggle multiple tasks
• Strong Excel and PowerPoint skills
• Ability to problem solve and analyse data sets from various platforms
• Technically savvy with commercial acumen

About us

Blis is the geo-powered advertising tech stack. We’ve built a radically different omnichannel advertising solution structured on geography, not identity. Audience Explorer is our powerful audience planning platform delivering actionable intelligence & insight to advertisers.

With Blis, advertisers can plan unified audiences with data from premium partners, connected by geo. Buy audiences using smart cookieless technology that can double performance and halve costs. Measure the audience, not just the channel, with patent-pending omnichannel measurement technology.

Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most successful companies, as well as every major media agency.

As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.

Our Values - B.L.I.S.

Brave

We're leaders not followers

An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities.

We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.

Love our clients

We're client obsessed

We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.

Inclusive

We're one team

We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.

Solutions driven

We're action oriented

Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.

If this looks like the perfect fit for you or if you just want to have a conversation, please apply and we will get back to you as quickly as possible!