Technical Account Manager (DUA) - International Casualty

London, England, United Kingdom

1/8/2025

Job Title: International Casualty - Technical Account Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.
  
  

Manager Says

The ultimate objective of this role is to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes:

• Responsibility of the performance, development and day to day operations of the technical team. You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market.
• Oversee the service delivery provided by our Technical Team and 3rd party providers; ensuring positive collaboration and support.
• Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks
  
  

Some Of The Key Activities Of This Role Are

• Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
• Manage day to day operations of all Binders, Schemes and facilities within business
• Point of referral for enquiries
• Tracking and achieving all KPl's and SLA's
• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance
• Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate
• Deliver effective technical training to develop competency across the business
• Responsible for policy wordings all other technical documents
• Maintaining an accurate and compliant record of the placement via GXB
• Responsibility for internal technical file audit framework and delivery
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
• Management of Third-Party Binding Authorities, including:
• Liaising with Underwriters, Coverholders, Lloyd’s and Managing Agent DUA teams.
• Producing documentation - DUA contract / subsequent Endorsements.
• Providing risk data to Underwriters.
• Co-ordination of Lloyd’s Coverholder audits.
• Use of Atlas & DCOM
  
  

What You Will Do

Establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including;

• Risk & Compliance
• IT and Digital
• Management Information
• Business Entity Team
• IBA
• Premium Processing (including Pro)
• Claims
  
  

Ensure adherence to all compliance requirements, including but not limited to;

• Contract Certainty
• Client and Market Due Diligence
• KPI’s
• Audit processes
• Authorisations matrix
  
  

Competencies Required

• Comprehensive understanding of London insurance market dynamics and core processes;
• Class specific technical knowledge
• Desire to learn new tasks and new lines of business
• Ability to communicate with Clients and colleagues in a professional and respectful manner
• Proactive and assertive role within the team and across the business
• The ability to remain calm under pressure and be able to work flexibly when required
• Excellent communication and organisational skills with the ability to manage multiple issues/ challenges simultaneously
• Ability to standardize the processes within the team where applicable and to implement efficiencies
• Ability to embrace Change and embed new processes as required by the Leadership
• Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
• Experience in the use of London Market processes and systems
  
  

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
  
  

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

,

Ardonagh Specialty Holdings Ltd incorporates Bishopsgate Insurance Brokers Ltd and Price Forbes & Partners Ltd. Together, these leading brands offer independent expertise and truly global reach across an unrivaled breadth of markets and client needs. #AD