Technical Author (Payments)

Working Model: Hybrid Working or Remote

Employment Status: Full-time, Permanent

Working hours: Monday to Friday

Office Location: Sofia, Bulgaria or the UK

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly groundbreaking together.

In this role you will add value to PXP by:

We are looking for a highly skilled Technical Author to join our team and produce clear, precise, and user-friendly documentation. As a Technical Author, you will play a key role in creating comprehensive content, including integration guides, API documentation, and workflow instructions, that empower developers and users to successfully implement and use our products.

A typical week as a Technical Author might involve:

• Develop detailed technical documents, user guides, integration manuals, and troubleshooting content that simplify complex concepts for our users.
• Work closely with product managers, developers, and engineering teams to understand new features, updates, and changes, ensuring accurate and up-to-date documentation.
• Translate intricate technical specifications into clear, well-structured guides that address the needs of developers, engineers, and technical users.
• Maintain consistency in tone, style, and structure across all documentation, adhering to company guidelines and best practices.
• Continuously improve and update existing documentation to reflect product changes, bug fixes, and new releases.
• Gather input from subject matter experts and perform necessary testing to ensure that all documentation is accurate, functional, and easy to follow.
• Provide documentation that empowers users to troubleshoot issues independently, enhancing the customer experience and reducing support inquiries.

We are looking for someone who:

• Minimum 2+ years of experience as a Technical Author, Technical Writer, or similar role, with a focus on writing integration and API documentation for web technologies.
• Excellent written communication skills with a strong ability to explain complex technical topics in a simple, engaging manner.
• Understanding of web development, API integrations, software architecture, and the ability to quickly grasp new technologies.
• Experience with documentation platforms and tools.
• A keen eye for detail, ensuring that all documentation is precise, accurate, and follows established standards.
• Ability to work effectively with cross-functional teams, gathering information, feedback, and ensuring accuracy.

We would love someone to have any of the following:

• Familiarity with programming languages or experience working with web technologies and frameworks.
• Experience using version control tools like Git to manage documentation changes.
• Experience working in Agile environments and contributing to documentation for ongoing releases and sprints.

About us

PXP Financial is a well-established and respected name within the card payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

Our people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

We strongly believe these are fundamental values which contribute to our customers success because for our clients, regardless of sector, taking payment is one of the most important parts of their business.

We listened to our employees and now offer a fantastic hybrid working option, with a minimum two days in the office and optional 3 days home working.