Technical Solution Architect

Reading, England, United Kingdom

12/13/2024

A senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions.

To provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support

To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired.

Responsibilities

Key accountabilities and decision ownership:

• Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million-pound complex customer solutions working alongside the Programme Manager, providing assurance and governance for technical components of the solution.
• Low level discovery of existing solution components and owner of the transition from existing to proposed solution
• Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team
• Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical deliverables, identifying the risks, assumptions, Issues and dependencies for submission into the Programme risk register
• Technical risk/issue ownership and management/resolution during solution delivery.
• Operate the Solution Integration governance processes and to hold internal and external technical teams to account.
• Act as a subject matter expert and be accountable for the customer solution design engagement during post-sales solution delivery, participating and often leading detailed design and system integration workshops. The output of which is to capture detailed customer technical requirements to determine the optimum solution design for their business to achieve maximum benefit from Vodafone products.
• Accountable for producing Vodafone Design statement of work, to include 3 rd party deliverables and then complete the detailed solution design in accordance with Vodafone Design methodology ensuring compliance of 3 rd party design deliverables.
• To provide pre and post sales consultancy to drive the generation of new business and provide 4 th line support to the customer services organisation.
  
  
  

Core competencies, knowledge and experience:

• Highly effective technical planning across customer, internal and 3 rd Party technical teams
• Builds influential and effective relationships with technical, service and delivery teams
• Builds astute relationships within customer organisations
• Effective management of internal and external teams
• Business Acumen/Transformation focussed
• Experience of designing in one or more core areas of UC, Contact Centre and LAN/WAN related technologies
• Significant experience of fixed product market, in depth understanding of complex customer solutions including UC, Contact Centre and LAN/WAN related technologies
• Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
• Vodafone evangelist /Product Champion
• High standard of stakeholder management, written & verbal communication skills
  
  
  

Requirements

Must have technical / professional qualifications:

• Enterprise Architecture Framework (e.g., TOGAF) knowledge
• Strong project delivery methodology (e.g., PRINCE2) and framework (e.g., MSP) knowledge
• Relevant industry qualifications in technology field -CCNA/CCDA
  
  
  

(CCNP/CCDP of benefit but not essential)

• Strong business process framework knowledge (e.g., ITIL)
• Vendor professional accreditations preferred.
• Degree in engineering or scientific discipline